Retail Ambassador

3 weeks ago

Ottawa, Canada Manitobah Mukluks Full time

Manitobah is a company rooted in Indigenous culture that produces authentic mukluks, moccasins, and accessories. Recognized as one of Canada’s Fastest growing companies for 5 years in a row and named in the Top 150 Most Iconic Canadian Brands, Manitobah products can be found in 50 countries and over 1,000 retail outlets. Since 1997 we have continued our Indigenous founder’s vision to build a vibrant, global brand that makes a significant impact in Indigenous communities and values.

**Retail Ambassador - Key Holder**

Manitobah is seeking part-time **Retail Ambassador - Key Holders** for our seasonal pop-up store located in the St. Laurent Mall. Under the direction of the Retail Store Manager the incumbent is responsible for providing exceptional customer service while promoting Manitobah products and company values. The key holder is a shift leader, providing coaching and direction to other members of the team to help them reach their goals.

**Duties and Responsibilities**:

- Responsible for leadership tasks as delegated by the Retail Store Manager.
- Opening and closing of the store.
- Provide individual and team performance feedback and recommendations to the Retail Store Managers.
- Manage the sales floor when the Retail Store Manager is not there.
- Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination.
- Recommend merchandise and assist customers with trying products.
- Demonstrate a high level of product knowledge, communicate key features and brand values, offer instructions for care.
- Process sales through point of sale system, handle cash and balance floats.
- Inform customers of store promotions and ensure each customer is aware of the return and warranty policies.
- Maintain cleanliness standards, visual merchandising standards
- Assist customers with exchanges and/or returns.
- Maintain communication and feedback with Retail Store Management.
- Other duties as assigned.

**Qualifications**:

- Completion of high school diploma or equivalent.
- Minimum one (1) year experience as a retail sales associate.
- Minimum one (1) year experience as a key holder. Previous supervisory experience an asset.
- Ability to work a flexible schedule to meet the needs of the business, including holidays, days, evenings, and weekends.
- Computer and technology proficient.
- Outstanding communication and relationship building skills.
- Self-motivated and driven with a focus for excellent customer service.
- Positive attitude, punctuality, and solid work ethic.
- Knowledge of Indigenous culture, traditions and fluent in a First Nations language would be an asset.
- Ability to function effectively as a team member.

**Benefits of working at Manitobah**
- Competitive Wages
- Employee Discounts

We thank all applicants for their interest, but only those selected for an interview will be contacted.

**Job Types**: Part-time, Seasonal

**Salary**: From $18.50 per hour

**Benefits**:

- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

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