Part Time Customer Service Associate

5 months ago

Langley, Canada Spence Diamonds Full time

How would you like to work with the happiest customers on earth? People in love are the happiest people on earth, and they’re also our everyday customers

Are you looking to add some sparkle to your career? If so, look no further

We are currently looking for our next dazzling gem to join our customer service team and the Spence family

**Who we are**

Founded over 40 years ago, Spence Diamonds is a proudly Canadian Company.

We have grown and evolved over the years with a unique approach to becoming an industry leader in cut quality and the customer experience. We take shopping for an engagement ring to the next level - with open show cases, displaying top of the line designer prototypes, accompanied by an unparalleled diamond education. Since introducing Spence Artisan Created Diamonds, we are now blazing the way for reasonably priced, ethical and sustainable diamond choices With unparalleled access to these diamonds, we truly are the best choice for our customers.

Our people are the center stone of our business. Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment while giving our people room to grow their careers and live the life they love.

**What we offer**
- Attractive compensation packages
- Amazing employee, friends & family discounts on our products
- A variety of Learning and Development resources
- Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
- Regular celebrations & employee incentive programs
- Team building events and activities
- Opportunity to grow within the company
- Continuous on the job training, support and mentorship

**The role**

As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence.
- Greet every customer in a friendly manner and provide extraordinary customer service
- Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through a sales approach.
- Inspect and process incoming jewelry repairs.
- Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience.
- Cash handling and end of day processing
- Assist in coordinating the showroom appearance, merchandising and store tidiness.

**A few things we hope you have**
- You’re detailed oriented, have excellent time management skills and are willing to embrace a structured process
- You have excellent time management skills and make great decisions about which work to prioritize
- You have strong problem solving, and conflict resolution abilities
- You are energetic, outgoing and have strong customer relationship skills
- You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing.
- You have at least a years’ experience working in a customer service environment
- You’re used to working with a computer and are willing to learn new technology and software
- **You have minimum availability of 3 days a week, and of those 3 days at least 1 weekend day. Flexible availability preferred.**:

- Bonus points if you have previous administrative or reception experience

**Compensation**

$16.75/Hour

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