Transactions, Lead

2 weeks ago

Medicine Hat, Canada eXp Canada Full time

We are one of the _first all-remote companies_ with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Alberta._

**Who is eXp?**

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.

Come join us at eXp Realty - a 7x Glassdoor Best Places to Work organization

**What you will do**:
The Transaction Lead plays a key role at eXp Realty and oversees all processes related to Transaction Processing in their province. They provide oversight and management of the team members in their province and work closely with other departments to ensure efficient processes are put in place, documented, and effectively communicated.

The Transaction Lead is responsible for the organization of the Transaction Management Team who coordinates the flow of documentation from the agent to lawyers/notaries and other real estate companies involved in the contract. The Transaction Lead ensures that the processes being completed by the team are being done timely and accurately as they are a vital part of the overall workflow.
- Directly oversees team members in assigned province- Serves as the primary point of contact for escalations or day-of questions from management/other departments as well as Brokers, agents, and other eXp partners- Oversees overtime and is responsible to notify Management of staffing needs- Coordinates and ensures team coverage alongside the Manager- Assists team when additional coverage is needed by performing TS tasks- Ensures processes and procedures are documented, always updated, and accessible to the team- Works with counterparts in identifying additional training needs and communicates updated processes/procedures to the team, based on findings of inaccuracies, places TS in mandatory training.- Implements a training program for both new hire and existing staff- Ensures that the back office team is properly trained and staffed- Reviews weekly activity reports and determines where further clarification, training, or oversight is necessary- Keeps current and new policies updated as a reference point for the team- Work alongside the Manager to ensure metrics and expected turnaround time frames by province are being met- Collaborates and implements new processes and initiatives across the department- Strategizes and pivots based on business needs and differences between provinces- Subject matter expert in eXp technologies and ensures systems and processes are running according to compliance standards and as efficiently as possible- Assists in implementing growth strategies- Collaborates and contributes projects as assigned by management- Accountable for the following in their province:
- Monthly closeout-
- Agent interactions-
- Province collaboration-
- Audit findings-
- Overtime monitoring-
- Performs periodic audits of transaction files for compliance- Assists with the successful transition of onboarding transactions for Mega Teams- Administers Transaction Group in Workplace, posting information, sharing to other eXp- Groups when appropriate, and making sure roster and Transaction Team Org Chart is- kept accurate at all times- Liaison between Accounting and Transactions- Monitors and works with the Brokerage Operations team to identify additional training- and/or communication needs for the team as well as agents, or Brokerage Operations.- Conducts Performance Improvement Plans when necessary- Sits in with the Transaction Manager as 2nd person when performance talks are needed.- Ability to maintain confidentiality and work well with agents;- Pays close attention to current and projected transaction counts to help properly staff- provinces and prepare for growth- Respond to agents’ questions in a timely and professional manner;- Work independently, resolve problems in a timely manner
- Other Accountabilities as Assigned

**How you will grab our attention**:

- BA/AA preferred- High School Diploma- Proven track record of managing a remote workforce preferred- 1+ years of relevant experience in a high-volume, real estate transaction process with a- focus on delivering a world-class customer service/experience;- 2+ years of management/supervisory experience preferred- Highly collaborative and capable of working with internal partners to facilitate successful- results- Real Estate Experience in Transaction Contract Management- Ability to read and interpret documents including real estate contracts, leases, and settlement statements, and lawyer letters.- Highly adaptable and a clear-thinking problem solver;- A self-starter on individual projects and a contributing member o

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