Customer Experience Manager Pt

2 weeks ago

Etobicoke, Canada Michaels of Canada, ULC. Full time

Store - TOR-ETOBICOKE, ON

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Customer Experience Representative

    4 weeks ago

    Etobicoke, Canada Essilor Canada Full time

    Join our team as **Customer Experience Representative** and be a visionary. Pave the way to a brighter future, both for yourself and all Canadians needing visual correction. **Your mission** Project a professional image of the company, build a trusting relationship with customers and increase their level of satisfaction with the quality of services...

  • Customer Experience Representative

    6 days ago

    Etobicoke, Canada BRC Group - Tayco and BRC Full time

    Tayco is looking for an enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. Tayco is a modern office furniture manufacturer where each individual makes a large impact. We are looking for someone who is aligned with our core values of Ownership, Progressive, Efficient, and Enjoyable Experiences. **THE...

  • Customer Management Manager

    3 weeks ago

    Etobicoke, ON, Canada KIT Recruitment Full time

    Our client, a proven industry leader in the building materials sector, is actively looking for a Customer Service Manager to join their team. Customer Service Manager details : Monday thru Friday – 8 am-5 pm ON site Customer Service Manager Qualifications Computer Skills (MS Word, Excel, PowerPoint, E-mail). ~ Experience with an ERP, CRM and metric...

  • Customer Relations Senior Manager

    3 weeks ago

    Etobicoke, Canada Sunwing Full time

    The Opportunity: The Customer Relations Senior Manager’s primary directive is to provide leadership, direction and developmental support to the Customer Relations team. The Customer Relations Senior Manager must position the team to successfully deliver balanced and timely resolutions to service challenges with the purpose of driving customer loyalty...

  • Manager, Customer Marketing

    4 weeks ago

    Etobicoke, Canada Give and Go Prepared Foods Full time

    It’s an exciting time to be part of _Give and Go_! We're currently looking to hire a Manager, Customer Marketing. **What You Will Get to Do**: - Contribute to the execution of the company’s long-term plan (LTP) within the Marketing and Product Development department. - Responsible for developing and managing multiple project timelines that are created...

  • Customer Service Manager

    4 days ago

    Etobicoke, Canada KIT Recruitment Full time

    Our client, a proven industry leader in the building materials sector, is actively seeking a Customer Service Manager to join their team. Be part of this company's continued success! The client is located near the West Etobicoke and Mississauga border. Customer Service Manager details : Great Sala

  • Cashier Pt

    5 days ago

    Etobicoke, Canada Loblaws Full time

    **All referred applicants must **first_ _**be submitted through Workday by a current Loblaw Colleague.** **Location**: 380 The East Mall, Etobicoke, Ontario, M9B 6L5 At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends,...

  • Customs Rater

    5 days ago

    Etobicoke, Canada SAVINO DEL BENE CORP. CANADA Full time

    This is a full time position, looking for an experienced custom professional who will be responsible for handling client related inquiries, completing the HVS custom entries, auditing and processing LVS,. **Key Requirements** - Customs-related education or training - CCS qualification would be an asset - Strong knowledge of Customs Tariff, Explanatory...

  • Academic Program Manager

    4 weeks ago

    Etobicoke, Canada Humber Full time

    **Academic Program Manager - FAST - PT Admin** - (24197) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in...

  • Customer Service Administrator

    4 weeks ago

    Etobicoke, Canada AutoTrader.ca Full time

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...

  • Customer Service Administrator

    4 weeks ago

    Etobicoke, Canada AutoTrader.ca Full time

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...

  • Customer Relationship Specialist

    5 days ago

    Etobicoke, Canada Haliburton International Foods Canada Full time

    The Customer Relationship Specialist works alongside the sales representative and helps manage contracts, processes orders, updates reports, and collaborates with all departments to ensure a seamless customer experience in addition to ensuring that customer inquiries and requests are addressed in a timely manner. **Who We Are** Haliburton International...

  • Customer Service Administrator

    4 weeks ago

    Etobicoke, Canada AutoTrader.ca Full time

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...

  • Customer Service Administrator

    4 weeks ago

    Etobicoke, Canada AutoTrader.ca Full time

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...

  • Customer Service Administrator

    4 weeks ago

    Etobicoke, Canada AutoTrader.ca Full time

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...

  • Customer Service Specialist

    3 weeks ago

    Etobicoke, Canada Safety Media Inc. Full time

    About Safety MediaSafety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...

  • Customer Service Specialist

    3 weeks ago

    Etobicoke, Canada Safety Media Inc. Full time

    About Safety MediaSafety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...

  • Customer Service Specialist

    3 weeks ago

    Etobicoke, Canada Safety Media Inc. Full time

    About Safety Media Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...

  • Customer Service Specialist

    4 days ago

    Etobicoke, Canada Safety Media Inc. Full time

    About Safety MediaSafety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...

  • Customer Account Coordinator

    4 weeks ago

    Etobicoke, Canada XTL Transport, Logistics, Distribution Full time

    Responsibilities / Tasks: - Data entry for transaction creation (receiving/shipping); - Create and modify customer account data; - Maintain a positive relationship with customers; - Update customer profiles and track accounts; - Run reports as required; - Communicate customer requests to operations; - Follow up with customers on a regular basis; - Follow-up...