Assistant Store Manager

6 months ago

Edmonton, Canada Fossil Full time

**Fossil Inc.**

**JOB SUMMARY**:
**Job Title **Assistant Store Manager
**Department **Stores
**Reports To **Store Manager
**Exemption Status **(Were Applicable) Non Exempt
**Location **(City, State/Territory,Country) Field
The Assistant Store Manager’s overall responsibility is to assist the Store Manager in leading a radical customer and employee experience that drive Key Performance Indicators (KPI) results that maximize store performance. As a part of the overall role, there are 3 major areas of responsibility: People, Product and Place.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**: (Other duties may be assigned as needed.)

**People: Development & Team Building**
- Assist in Recruiting, Hiring process, and Retention of top talent.
- Aids in setting the standard of Team Performance.
- Collaborates with Store Manager to set goals that are specific, actionable and based on established KPI’s.
- Sets the example by demonstrating personal customer service and selling skills.
- Facilitates team-selling skills to deliver Radical Customer Experience utilizing all of the training materials provided.
- Consistently building employee knowledge base by engaging in continuous education, role-playing and effective delegation of tasks.
- Execute Fossil Brand Philosophy and Company Vision.
- Recognizes performance issues and communicates details to Store Manager in a timely fashion.
- Partners with Store Manager on Action Plans based on Division of Responsibility (DOR) to exceed goals/plan.

**People: Leadership and Communication**:

- Demonstrates and ensures that the store embodies Fossil’s 6 Core values.
- Communicates successes, opportunities and solutions to Store Manager.
- Is a leader amongst peers.
- Participates and is fully engaged in Conference Calls & Team Meetings.
- Inspires and motivates others by demonstrating the highest level of personal performance.
- Partner Store Manager to drive employee engagement.
- Maintains high level of personal integrity (e.g. adhering to Loss Prevention practices and policies, work published schedule, accurate timekeeping records, etc.) and expects the same of their team.

**Product**:

- Participates in Floor sets and Plan-o-Gram’s (POG) to ensure they are executed on time and within allowable hours.
- Takes part to execute all merchandising tasks within allotted time.
- Knows the best sellers, the required placement, and ensures that sales are at or above company performance.
- Imparts product knowledge utilizing tools provided.
- Provide consistent Radical Customer experience through flawless presentation standards.

**Place: Operations**:

- Provides feedback to Stores Manager so schedules are effective and take in to account business trends, & sales associate performance to maximize opportunity.
- Maintains neat, clean, and organized total store environment.
- Achieves Sales Plan at “M” Meets Expectation.
- Achieves Average Dollar Sale (ADS), Items Per Customer (IPC), Multiple Item (Multi %) and Conversion at “M”

Meets Expectation.
- Meets compliance standards to complete tasks.
- Maximize customer experience through effective time & task management plan.
- Manages all aspects of Loss Prevention and adheres to external and internal procedures for theft, inventory management and operations controls.
- Instill high standards of compliance and hold teams accountable.

**MINIMUM QUALIFICATIONS**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- **Fossil reserves the right to modify all elements of this position, including but not limited to duties/responsibilities, qualifications, physical requirements, work environment and compensation in whole or in part at any time.**_
- A passion for customer service.
- Ability to connect with Team to develop people to the next level.
- Attention to details coupled with high standards.
- Collaboration, delegation & follow-up skills.
- Retail business comprehension.
- Flexible work schedule.
- Outstanding communication skills.
- Minimum 2 Years Retail Management Experience.
- College Degree preferred not required.
- This is an overview of your job description, you may be asked to perform additional tasks or duties by your supervisor.

**JOB COMPLEXITY**
Works on assignments that are extremely complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations.

**SUPERVISION**
Acts independently to determine methods and procedures on new assignments and supervises the activities of other nonexempt personnel.

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this j

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