Junior Technical/ Business Analyst

3 weeks ago


Toronto, Canada Dawn InfoTek Inc. Full time

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

**We are currently seeking competent individuals to fulfill the role of Technical/ Business Analyst to join our dynamic team for our client, one of the major banks.**

**Typical Day in Role**:

- First defense line for L2 production support ticketed issues raised as related to using the CreditLens app
- This resource will be on production support and maintenance, working directly with users and developer to help users with problems encountered (e.g. unblocking a user from creating a rating)
- Investigate, create a Jira ticket, and work alongside developer to support the user to solve the issue
- Gather requirements, and resolve issues in a development and production support environment by outlining requirements via Jira
- Updating Confluence pages
- Supporting with release activities i.e. closing release, validating release items
- Coordinate testing and validation with business users.

1) 3+ years as a Technical or Business Systems Analyst (including co-op and/or internships)
2) 1+ year experience (low to medium skillset) using Postgres Database and/or any relational database (i.e. SQL, PL/SQL)
3) 1+ year of data analysis experience
4) Recent working experience with Jira and Confluence

**Nice-To-Have Skills**:
1) Experience with Visio or other visual software diagramming tools
2) Agile/Scrum methodology understanding / worked in an Agile environment
4) Experience with MS Office Suite (Excel
- pivot tables for data organization, PowerPoint)

**Soft Skills Required**:

- Teamwork
- Communication
- Organization
- Enthusiastic/Passionate Attitude
- Creativity and thinking out of the box

**Education**:
Degree in a technical/related field

**Job Type**: Fixed term contract

**Salary**: $30.00-$35.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- Postgres Database: 2 years (required)
- any relational database (i.e. SQL, PL/SQL): 2 years (required)
- Jira and Confluence: 1 year (required)

Work Location: Hybrid remote in Toronto, ON M5H 1H1



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