Specialist, Process

3 weeks ago

Calgary, Canada H2 Safety Full time

Celebrating our 20th anniversary in 2024, H2Safety Services Inc. is the largest Emergency Response Management provider in Canada. Equipped with decades of experience, our team of industry leading experts deliver comprehensive, tailored Emergency Management, Health, Safety, and Environment (HSE), Emergency Response Training, and Technology services to companies throughout Canada, North America, and around the world. By continually investing in our people and world-class technology, we ensure the highest level of protection and compliance for our clients, stakeholders, and the environment.

**Your Team**

At H2Safety, we believe that diversity of experience, perspectives, and background leads to a superior company culture, creates meaningful experiences and work for our employees, and generates exceptional products and services for our wide range of clients.

We are currently seeking a Process & Quality Assurance Specialist to support our VP, Process & Quality Assurance in elevating our company's quality standards, ensuring regulatory compliance and fostering a culture of continuous improvement. The Process & Quality Assurance Specialist will collaborate cross-departmentally, ensuring that across the board, the organization is delivering high quality products and services that meet or exceed customer expectations.

**What You'll Do & How You'll Make an Impact**

Quality Management System (QMS):

- In partnership with various departments, assist with the development of a formalized Quality Management System (QMS) to ensure seamless integration of quality assurance processes throughout the organization.

Process and Quality Assurance:

- Develop and implement quality assurance processes, procedures and documentation to ensure compliance with industry standards and regulatory requirements.
- Keep informed about industry standards and regulations. Update processes to comply with any changes and ensure understanding among relevant parties.
- Collaborate with various departments to identify and implement process improvements, providing regular feedback and enhancing overall quality and efficiency.
- Help establish, document, and communicate departmental quality standards, ensuring alignment with needs of department and overall company objectives.

Reviews & Audits:

- Develop review and audit documentation for assessing Emergency Response Plan (ERP) quality and for other critical projects before delivery to clients.
- Conduct regular audits and inspections of ERP components to assess compliance with quality standards, regulatory requirements, and client expectations.

Tracking & Reporting:

- Analyze quality data to identify trends, patterns, or recurring issues and provide cross-functional teams with actionable insights for continuous improvement.
- Conduct and monitor feedback from both internal and external stakeholders to gauge client satisfaction and process effectiveness.

Documentation:

- Maintain detailed quality assurance records to track product and service processes, identify root causes, and share lessons learned for internal process improvement.

Training:

- Provide training and support to employees on quality assurance processes, procedures, and best practices.
- In collaboration with leadership, foster a culture of quality across all levels of the organization.

Problem Resolution:

- Investigate and document all quality-related concerns or trends, and collaborate with cross-functional teams to implement solutions.

**What We're Looking For**
- Bachelor’s degree in process, quality management or a related field.
- Minimum five years in process, quality assurance or related field.
- Solid knowledge of quality management principles, methodologies and tools.
- Analytical and problem-solving skills with a keen attention to detail.
- Ability to effectively communicate and collaborate with cross-functional teams.
- Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines.

**Bonus Experience**
- Relevant certifications in process or quality management.
- Familiarity with emergency response management industry.
- Previous experience in developing a Quality Management System (QMS).

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