Cleaning Crew Supervisor

7 months ago

Burlington, Canada ServiceMaster Building Maintenance Full time

Reporting to the General Manager, the Building Supervisor will be responsible for managing cleaning operations and staff assigned to residential and commercial client sites in the Hamilton and Stoney Creek area.

**DUTIES & RESPONSIBILITIES**
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean/ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

**Functional Duties**
- Maintain and inspect all building areas above established quality standards
- Train new hires on job requirements and employment expectations, which includes the ServiceMaster Capture and Removal Cleaning System, cleaning safety, and expectations for personal and professional conduct
- Maintain daily log book regularly to record unusual activity (doors found unlocked, unusual occurrences, etc.)
- Manage performance of crews/staff on work assignments, regularly communicate performance expectations and provide feedback to address opportunities/improve productivity
- Monitor adherence to standards/policies set by ServiceMaster, including, but not limited to, timely attendance to work assignments, dress code and personal appearance of crew/staff on a daily basis
- Ensure periodic cleaning schedule is adhered to by assigned staff and find additional/replacement staff to work on those projects if necessary
- Daily communication with General Manager/Franchise Owner on attendance, major topics covered and team commitments within 24 hours.
- Manage inventory of supplies by reviewing usage, condition of equipment and restocking by crew/staff supply request deliveries.
- Assign and supervise crew/staff to ensure established standards are met for internal and external building security and lighting requirements on a daily basis - specifically during times when offices are being cleaned and before leaving the building, maintenance of hard floors and periodic cleaning schedule
- Adjust schedules and cover locations as necessary to accommodate absences, weather conditions or personal emergencies, and communicate in a timely manner to crew/staff
- Accurate record keeping of all time sheets and ensuring required parties are communicated to in a timely manner

**General**
- Establish positive rapport with clients when possible
- Provide an exceptional level of service that exceeds the expectation of the client
- Conduct all work in accordance with company safety policies
- Adherence to all company workplace policies
- Perform other duties as may be required

**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Characteristic and Ability Requirements**
- Ability to manage people and drive performance of crew/staff
- Effective communication skills both written and verbal
- Ability to engage clients in conversations to service their needs and meet expectations
- Proven ability to build and maintain strong working relationships
- Pride taken in providing clean residential and commercial environments to clients
- Strong attention to detail and ability to multi-task
- Demonstrated sound work ethics
- Flexible, adaptable and able to work effectively in a variety of settings
- Works well independently and in a team environment

**Educational Requirements**
Education Required: High School and Post-secondary education and/or the equivalent combination of education and experience in the industry.

Other Education/Certification/Training preferred: n/a

**Work Experience Requirements**
Work experience required: Minimum of three (3) years of experience in a supervisory role. Experience in commercial cleaning is preferred.

Job related experience required: Minimum of five (5) years of experience in cleaning services.

**Technical Requirements**
Equipment: Vacuum cleaners, dust-aids, hardwood cleaners

Software: n/a

Other: n/a

**Competencies**
- Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
- Adaptability - treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
- Builds Trust and Respect - treats people with dignity, respect, and fairness; listens to others and considers opin

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