Inside Customer Service Representative

2 weeks ago

Cambridge, Canada Cambridge Label Inc. Full time

Cambridge Label has an immediate opening for an Inside Customer Service Representative. This is a permanent full-time day on-site position with benefits. If you’re looking to work in a fast-paced and growing company, and enjoy a team atmosphere, this is the workplace for you

**Responsibilities Include**:

- Answer incoming calls and assist customers with their requests
- Prepare quotations for customers using our internal software program
- Handle customer complaints and provide appropriate solutions; follow up to ensure resolution

**Requirements**:

- High school diploma
- Excellent communication skills
- Strong phone skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Basic knowledge of fractions and decimals

**About Our Company**:
**Why Join Us?**

As a family owned and operated company for more than 20 years, we value our people the most. At the end of the day, we can only thank our fantastic team for driving us to achieve our goals. At Cambridge Label, we offer numerous employee appreciation days each year. Whether it be catered lunches, delicious desserts or holiday festivities, we love to thank our team. A family mindset means we truly care for you as a person. We offer a variety of comprehensive benefit packages to ensure your needs are met, along with an employee assistance program.

Did you really think that was it? Cambridge Label offers:

- Opportunity to work for a growing company with room for advancement
- Clean office and manufacturing environment
- Family-owned operations
- Collaborative work environment
- Casual Fridays
- Employee appreciation days
- Comprehensive benefit packages
- Employee assistance program
- Workplace events
- Cambridge Label merchandise

**Job Types**: Full-time, Permanent

Pay: $18.00-$19.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you good with computers? Would you be comfortable with a dual-computer monitor set-up, and navigating multiple screens and computer programs at once?

**Education**:

- Secondary School (required)

Work Location: In person

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