Strata Manager

6 months ago

Vancouver, Canada FirstService Residential Full time

**About FirstService Residential**:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

**Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.**

**Job Overview**:
The **Strata Manager, Transitions,** is responsible for the welcoming and onboarding of strata corporations transitioning from other management companies to FirstService Residential. The manager will be focused on providing exceptional customer satisfaction and working with a highly motivated team in the seamless set-up of new strata business. This role requires someone who is experienced in Strata Management and excels at project management, with exceptional communication skills paired with the ability to collaborate with internal and external parties to effectively onboard new strata business.

*This position will require work outside regular business hours*

**Key Responsibilities**:

- Lead the transition process for new clients, including participating in weekly onboarding calls.
- Oversee the notification and welcoming of owners and residents including welcome events.
- Provide exceptional communication with the Council and owners through the transition process.
- Conduct initial walk through and assessment of top directives.
- Direct the team on addressing tasks as identified in communication with client and walk through.
- Interact and maintain open communication with the Strata Corporation’s previous management company.
- Review and prepare summaries of key documentation including the Disclosure Statement, easements, budgets, and past minutes.
- Continuously update and refine templates and systems used in transition and new project on-boarding.
- Maintain updates and other communication between all internal departments involved with the new client.
- Manage the Strata Corporation until the project is assigned to Operations.

**Skills & Qualifications**:

- At least 2 years of experience managing residential strata properties is required.
- Superior customer service, written and oral communication skills required.
- Highly efficient, organized, and skilled at time management.
- Possess the ability to work in a high-volume, face-paced environment.

**A current Representative License to provide Strata Management Services as issued by the BC Financial Services Authority, a valid BC driver's license and access to a vehicle with business insurance are requirements of the role.**

**What We Offer**:
As a full-time associate, you will be eligible for full comprehensive benefits including health & dental, etc. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, and more.

**Compensation**:
$75,000.00 - $80,000.00 per year as well as a monthly vehicle and phone allowance.

IN2018

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