Operations Support Representative 3

3 weeks ago

Vernon, Canada FortisBC Full time

**Affiliation**: MoveUP

**Employment Status**: Full-Time Regular

**Salary**: $2,173.00 Bi-weekly

**Workplace Flexibility**: No

**Posting End Date**: Open until filled

We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million customers.

We’re looking for new talent to join us as we transform BC’s energy future. Our diverse team of more than 2,600 employees is committed to a safe and inclusive culture where each of us can connect, belong and grow. Join us and let’s work together for a better BC. Position Overview
Operations Support Representatives (“OSR’s”) provide a wide range of support to FortisBC gas and electric operations. The focus of these roles is administrative support of the end-to-end Order Fulfillment, Operate & Maintain, Emergency, Design and Meter-to-Cash process steps:
Initiating and Preparing
Scheduling and Dispatching
Field work support and logistics
Closing and Completion Responsibilities
Performs all of the duties associated with Operations Support Clerk 2 (OSR) plus the following:
Answers non-routine enquiries and provides a wide range of detailed job information to crews, customers, other utilities and government authorities. Expedites field resources, tools, equipment, and materials as necessary. Uses technical knowledge and understanding of operations policies and procedures.
Analyzes, interprets and communicates a variety of information to support the operations group.
Receives or initiates reports of system faults or damage and follows FortisBC procedures to notify and assign FortisBC personnel and contact various bodies such as government agencies, municipal engineers, railways, telcos, police, and fire departments, as well as key customers to report proposed construction, maintenance, or emergency activities.
Processes work orders and notifications. Enters and/or corrects field completion data to maintain data integrity, including measurement readings, defect and failure data, and follow-on work requirements.
Orders and arranges required resources - materials, supplies, equipment, deliveries and pick-ups for specific material, 3rd party resources - as requested. Maintains record of availability of various services.
Maintains contact with Field Resources regarding scheduled and on-going work and completion dates and information. Answers enquiries regarding delivery dates, meter identification, requests for field resources, equipment history and job status from internal and external parties.
May act as primary telephone contact for inbound customer calls to capture customer requirements. Follows established procedures to:
Obtain and maintain customer data;
Ensure all service product requirements are collected;
Explain FortisBC processes, procedures and requirements to customers;
Select appropriate service product and pricing;
Convey related permit requirements to customers;
Inform customer of the price for the service product; and,
Schedule the work with the customer, checking for crew and materials availability using capacity planning information and creating orders.
May provide direction to OSR 2 positions.
Performs related duties of a minor nature related to the above duties, which do not affect the rating of the job. Requirements
High School graduation including courses in office practices and business communications.
Nine (9) months directly related relevant work experience.
Sound organizational skills including the ability to multi-task, prioritize and work under pressure during emergencies, peak workload periods and to meet tight deadlines.
Sound verbal communication skills including telephone call handling skills, the ability to respond to difficult or demanding situations with tact and diplomacy.
Sound written communication skills including the ability to correct spelling, punctuation and grammatical errors as required to prepare and compose a variety of external and internal correspondence and process enquiries.
Courteous, professional manner in dealing with internal and external contacts including positive interpersonal skills and the ability to work in and contribute to a team environment.
Fast, accurate keyboarding skills (60 words per minute), including the ability to format various types of correspondence, reports, forms, charts, and layout electronic spreadsheets.
Sound knowledge of field or network operations (Operate & Maintain, Order Fulfillment, Emergency, Meter-to-Cash, Design) processes and procedures.
Sound knowledge of work and office processes and procedures.
Sound analytical and decision making skills.
Ability to interpret data from a variety of sources. Additional Information
This position has restricted holiday availability based on operational requirements, for certain months of the year, as per Article 14 of the MUP/FortisBC Collective Agreement.
This position may involve shift work or late coverage, depending

  • Operations Customer Service Representative

    6 days ago

    Vernon, Canada Intelcom Full time

    Ride the next mile with us!Operations Customer Service RepresentativeWhy choose Intelcom and become one of our Operations Customer Service Representative?You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on timeYou’ll get to work with a variety of...

  • Customer Service Representative

    3 days ago

    Vernon, Canada Kal Tire Full time

    Description Customer Service Representative 6 months Full-time Contract Hybrid Work Mode in Vernon, BC The Customer Service Representative (CSR) is responsible for providing day-to-day support to the Retail Service Centre business unit. The CSR will be responsible for the over-the-phone sales and service process on behalf of select stores....

  • Carpenter

    6 days ago

    Vernon, British Columbia, Canada Cabin Operations Ltd. Full time

    Salary: $23-30 HourlyDo you have a passion for backcountry trails? Do you love working in a mixed role that keeps you on your feet each day? If this is right up your alley, then we will get along just fine.Cabin Operations Ltd. has built a foundation of experience and dedication to quality and innovative solutions in four main divisions: forestry,...

  • Carpenter

    7 days ago

    Vernon, Canada Cabin Operations Ltd. Full time

    Salary: $23-30 HourlyDo you have a passion for backcountry trails? Do you love working in a mixed role that keeps you on your feet each day? If this is right up your alley, then we will get along just fine.Cabin Operations Ltd. has built a foundation of experience and dedication to quality and innovative solutions in four main divisions: forestry,...

  • Customer Service Representative

    4 days ago

    Vernon, Canada Best Buy Full time

    Are you passionate about working with people and technology? Are you looking for a job or career that is inclusive, fulfilling, and fun? As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusion and recognition....

  • Mailroom Representative

    1 month ago

    Vernon, Canada Kal Tire Full time

    **Mail** **r** **oom Representative (** **P** **art** **-Time** **)** **Role Descri** **ption** The Mailroom Representative, ensures the seamless processing of outgoing shipments and incoming items for the Mailroom. This is a permanent part-time role, working a set bi-weekly schedule, with the opportunity for additional hours to cover vacation time and ad...

  • Building Operator

    2 weeks ago

    Vernon, Canada Black & McDonald Full time

    Black & McDonald is currently seeking a full-time Building Operator to join our Facilities Management & Operations team in Vernon, BC! If you are a hands-on, customer service-oriented, and technically-inclined professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Building Operator position will...

  • Customer Service Representative

    6 days ago

    Vernon, British Columbia, Canada Steve Marshall Group Full time

    Vernon Nissan is looking to hire a Customer Service Representative with a passion for the automotive industry and servicing our customers. As the Customer Service Representative, you will be the first point of contact for our company. These duties include a wide variety of tasks from offering customer service to administrative support across the...

  • operations manager

    3 weeks ago

    Vernon, Canada RobotHouse Automation Inc Full time

    Education: Bachelor's degreeExperience: 3 years to less than 5 yearsTasksAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the establishment of major departments and associated senior staff positionsCo-ordinate the work of regions, divisions or departmentsEstablish objectives for the...

  • operations manager

    3 weeks ago

    Vernon, Canada RobotHouse Automation Inc Full time

    Education: Expérience: EducationBachelor's degreeTasksAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the establishment of major departments and associated senior staff positionsCo-ordinate the work of regions, divisions or departmentsEstablish objectives for the organization and...

  • Full & Part-Time Customer Service Representative

    3 days ago

    Vernon, BC, Canada Intelcom Express Inc. Full time

    Operations Customer Service Representative page is loaded Operations Customer Service Representative Apply locations Canada, British Columbia, Vernon time type Full time posted on Posted 2 Days Ago job requisition id JR105699 Ride the next mile with us! Operations Customer Service Representative Why choose Intelcom and become one of our Operations...

  • Customer Service Representative

    7 days ago

    Vernon, Canada Steve Marshall Group Full time

    Vernon Nissan is looking to hire a Customer Service Representative with a passion for the automotive industry and servicing our customers.As the Customer Service Representative, you will be the first point of contact for our company. These duties include a wide variety of tasks from offering customer service to administrative support across the...

  • Webstore Customer Service Representative

    4 days ago

    Vernon, Canada Kal Tire Full time

    **Webstore Customer Service Representative (CSR), 6 months contract position** Kal Tire is looking to hire **2 Customer Service** **Representative** **(CSR)** for their webstore. The **Webstore** *** At Kal Tire we value integrity, excellence, innovation and a ‘can do’ attitude. We look for team members who are collaborative, accountable, curious, and...

  • Customer Service Representative

    6 days ago

    Vernon, Canada Steve Marshall Group Full time

    Vernon Nissan is looking to hire a Customer Service Representative with a passion for the automotive industry and servicing our customers. As the Customer Service Representative, you will be the first point of contact for our company. These duties include a wide variety of tasks from offering customer service to administrative support across the...

  • Class 3 Driver with $3,000 Retention Bonus

    2 weeks ago

    Vernon, Canada Emterra Group Full time

    Class 3 Driver with $3,000 Retention Bonus Vernon, Bc Full-time $25.60-$26.60/hour WhoWe Are Weare a dynamic, growth-oriented, and safety-focused company. Our organizationhas been deemed to be an “essential service” by providing collection andprocessing for Waste and Recyclables that keep our communities clean and safe.With customer service...

  • Camp OC Support Coordinator

    1 week ago

    Vernon, Canada Okanagan College Full time

    Competition Details Position Information Position Number P02419 Position Title Camp OC Support Coordinator (Vernon) Division/Portfolio Continuing Studies and Corporate Training Department/Program C/S General Interest Location Vernon Other Flexible Work Options Your Opportunity Under the direction of the Associate Director and in coordination with the...

  • Manager, Campus Operations

    4 weeks ago

    Vernon, Canada Okanagan College Full time

    Position Information **Position Number** - S00756**Position Title** - Manager, Campus Operations (North)**Division/Portfolio** - Regional Dean, North**Department/Program** - Regional Dean's Office, North**Location** - Vernon**Other Flexible Work Options** **Your Opportunity**Functions and Duties** - 1. Contributes to the development of procedures and...

  • Inside Sales Representative

    4 weeks ago

    Vernon, Canada Fountain Tire Full time

    Overview: **Fountain Tire in Vernon** is searching for a friendly, motivated, and knowledgeable individual to deliver exceptional customer service as a **Inside Sales Representative **with occasional** Tire Technician duties** **Wage: Starting at $25/hour (Depending on knowledge and experience)** This position is responsible for ensuring that all customers...

  • Equipment Operator

    22 hours ago

    Vernon, Canada Taylor Corporation Full time

    Come Work with Us Benefits Start Day 1 Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better...

  • Development Operations Analyst

    4 weeks ago

    Vernon, Canada Epicor Full time

    Development Operations Analyst The Development Operations Analyst is tasked with developing, analyzing and maintaining tools that support and automate processes for hardware or software product release while collaborating with members of the Dev Ops team. What you will be doing: Play a critical role in launching and operating our CMS Cloud initiative...