Supervisor - Utility Locates - Office

2 weeks ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 21698

Suervisor - Utility Locates - Office
Public Works
Hamilton Water
330 Wentworth Street North

NUMBER OF VACANCIES: 1 Full-Time Regular

UNION/NON-UNION: CUPE Local 1041 Supv

HOURS Of WORK: 35.00 per week
- GRADE: 5
- SALARY/HOUR: $45.933 - $51.037 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Regular

Job Description ID #: A14570

**SUMMARY OF DUTIES**

Reporting directly to the Superintendent - Utility Locates, the Supervisor of Utility Locates - Office will serve as the primary leader to oversee the daily office operations of the utility locate program and front-line staff and focusing on the administrative and organizational aspects of the utility locate program. This position requires a high level of technical expertise, leadership, and a commitment to maintaining compliance with legislative standards.

The Supervisor will lead the office operations related to utility locates, emphasizing on leading front-line staff who reviewing incoming locate requests, handling office and automatic locate clearances, and overseeing the overall administrative procedures of the utility locate program. The Supervisor will also ensure that services are delivered in accordance with established benchmarks and in alignment with the City of Hamilton Mission, Vision, and Values. A focus is placed on maximizing efficiency while minimizing disruptions to the public.

Exhibits leadership and guidance, technical competence, customer focus, innovation, and creativity. Advocates for the team, delegate responsibilities effectively, and demonstrate a strong commitment to achieving results.

**RESPONSIBILITIES**

The Supervisor will take on primary accountability and responsibility for overseeing the office operations of the utility locate services for all City owned underground assets including those operated and maintained by other Divisions within Public Works. This entails assisting in the development and management of program budgets, actively monitor office operations, and provide recommendations for enhancements and changes to improve service delivery. The Supervisor will enforce safety protocols in all office operations.

Holds accountability for the provision of services in strict accordance with City and Provincial guidelines. Their role emphasizes minimizing disruptions to clients and the public while prioritizing effectiveness and efficiency in service delivery.

**GENERAL DUTIES (INCLUDING, BUT NOT LIMITED TO)**:
Provide leadership, technical advice, and direction to front-line office staff within the Section, fostering teamwork and integration among internal and external stakeholders involved in cross-functional and cross-program initiatives.

Supports the development of a comprehensive programs and procedures for utility locate services, demonstrating a results-oriented and persistent approach to achieving objectives.

Offers technical expertise as needed to support the Superintendent in their responsibilities.

Primary contact for Ontario One Call, ensuring that the utility locates program meets regulatory requirements and keeps up with regulatory changes by staying informed of upcoming changes and making recommendations to the management team.

Responsible for program reporting including reporting required under the regulations, program effectiveness and other program key performance indicators.

Assists in the preparation of tender documents, request-for-proposal documents, and request-for-quote documents for contracted works and consultant assignments. Administer contracts and consultant assignments, overseeing tasks such as scheduling work, coordinating with internal and external parties, and assessing work performance.

Monitors operations to ensure compliance with legislative requirements, including the Occupational Health and Safety Act, and the Ontario Underground Infrastructure Notification System Act, while aligning with the City of Hamilton Mission, Vision, and Values.

Participates and supports discussions and presentations on relevant issues with elected officials, agencies, and the public. Attend various Committee/Council and public meetings as required, providing background information on policies, programs, work methods, and procedures as appropriate.

Prepares or reviews t

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