Tenant Support Worker

5 months ago

Kelowna, Canada Canadian Mental Health Association, Kelowna Branch Full time

CMHA Kelowna is hiring a Tenant Support Worker (TSW) for our Ellis Place Supportive Housing program. This position is a full-time, 40 hours per week Sunday to Thursday, 7:30am to 3:30pm.

**WHO IS A TENANT SUPPORT WORKER?**

Tenant Support Workers within our organization provide assistance, support and basic life skills training to housing program residents. Ensuring the safety and security of the Program Participants and their living environment while encouraging independence, self-responsibility and the healthiest lifestyle possible will be critical to success in this role.

**WHAT DOES A TENANT SUPPORT WORKER DO?**
- Provides feedback and input regarding participants’ needs, performance, and progress;
- Monitors medication to participants and provides medication reminders, in accordance with established policy;
- Participates in and oversees various participant-focused social and recreational activities;
- Identifies available social, economic, recreational, and educational services and resources in the community that will meet participants’ needs. Provides participants with related information;
- Assists participants with activities of daily living;
- Completes and maintains related records and documentation such as statistics, progress reports, and daily logs;
- Receives participant feedback, and inquiries and complaints, and responds as required;
- Perform housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry;
- Assist in managing crisis situations;
- Performs outdoor residence maintenance as required;
- Provides direction to volunteers/practicum students as required;
- Performs other related duties as assigned.

**YOUR STRENGTHS & EXPERIENCE**:

- Grade 12 as well as a Diploma in Community Social Service or an equivalent combination of education, training, and experience or other qualifications determined to be reasonable and relevant to the level of work;
- Certificates in CPR, First Aid, and Food Safe are considered an asset;
- Physical ability to carry out the duties of the position;
- Ability to work independently and in cooperation with others;
- Ability to communicate effectively, both verbally and in writing;
- Ability to organize and prioritize;
- Ability to observe and recognize changes in participants;
- Ability to establish and maintain rapport with participants;
- Ability to instruct;
- Ability to analyze and resolve problems;
- Exceptional conflict resolution and crisis intervention skills.

**WHO IS CMHA KELOWNA?**

**CMHA KELOWNA OFFERS YOU**:

- A competitive wage of $23.27/hr - $26.64/hr
- Dental, Health & EAP Benefits
- RRSP matching program
- Vacation & Personal Health Days
- A workplace culture that fosters learning, transparency, trust and team work

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day.

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