Dispatch Coordinator
2 weeks ago
Responsibilities:
- Coordinate the movement of freight in Ontario and Quebec.
- Inspect incoming and outgoing trailers, seals, and documents to ensure operational safety.
- Communicate with brokers, carriers, and customers to resolve any discrepancies.
- Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL and carrier confirmation.
- Proactively communicate service risks to customers to provide proper resolution.
- Day-to-day communication, via phone and ELDs, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out.
- Following up with drivers to ensure they follow the correct procedure to arrive and depart locations.
- Co-ordinate loads to ensure the best time efficiency and on-time pickup and delivery scores.
- Manage service concerns, as required, to limit exposure and minimize impact to the customer.
- Provide Drivers with the right information and equipment to create a positive customer experience from start to finish.
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Evening shift
**Experience**:
- Fleet Manager: 1 year (preferred)
- Dispatch: 1 year (required)
Work Location: One location
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