Truck Dispatcher

**King Freight Lines Limited** is a family owned transportation business based in Pictou, NS providing fleet operations to Canada and the US. King Freight Lines has seen tremendous growth and success throughout their 40+ years in operation.

**Job Summary**
We are seeking a dedicated and organized Dispatcher to join our team. The Dispatcher will play a crucial role in coordinating transportation logistics, ensuring timely deliveries, and maintaining communication between drivers and customers. This position requires a proactive individual who can efficiently manage multiple tasks while providing excellent customer service.

**Duties**
- Coordinate and schedule transportation routes for drivers to optimize efficiency and meet delivery deadlines.
- Monitor vehicle locations and provide real-time updates to drivers and customers.
- Utilize Transportation Management Systems (TMS), namely Truckmate, to track shipments and manage logistics operations.
- Analyze data related to transportation performance to identify areas for improvement.
- Complete and ensure compliance with required paperwork for cross border shipments (ACE/ACI/PARS)
- Work with our Maintenance Team to ensure drivers comply with servicing
- Maintain accurate records of shipments, including details such as delivery times and any issues encountered.
- Communicate effectively with drivers, clients, and other stakeholders via phone systems, ensuring proper phone etiquette at all times.
- Assist in resolving any transportation-related issues or delays promptly.
- Support driver payroll process
- Assist Logistics Supervisor and management as required
- Prior experience in dispatching or logistics coordination preferred

**Skills**
- High school diploma or equivalent; further education in logistics or related field is a plus
- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
- Proficient in data entry to maintain accurate records.
- Excellent organizational and multi-tasking skills
- Work well individually and within a team environment is required
- Familiarity with Transportation Management Systems (TMS) and supply chain processes is preferred.
- Proficiency in Microsoft Office Suite
- Ability to analyze information quickly and make informed decisions under pressure.

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person