Resettlement Housing Worker

3 weeks ago

Nanaimo, Canada Central Vancouver Island Multicultural Society Full time

**Join our award-winning team**

Central Vancouver Island Multicultural Society (CVIMS) is a registered charity and a non-profit, community-based agency that helps individuals and organizations connect across cultures. We provide information, support and tools to help immigrants reach their goals. CVIMS offers services for newcomers, including settlement and integration counselling, translation and interpretation, English classes, mentoring, volunteer matching, and community connections. We are looking for people who want to do meaningful work and who care about making a difference in the community.

**Job Summary**

Develops, coordinates, and facilitates core housing components of the resettlement assistance services to Government-Assisted Refugees (GARs) under the Resettlement Assistance Program (RAP). Coordinates and provides assistance to GARs staying in temporary accommodation in their search for long-term rental housing and monitors the housing search of all GAR units (families) during their initial stay in temporary accommodation and their RAP period. Provides leadership and content/ administrative support to the departmental staff for effective delivery of services. Works in close cooperation and in conjunction with the RAP Team Lead to coordinate frontline activities.

**Duties and Responsibilities**
- Educates and coaches clients on housing (market information, rental laws, best practices).
- Provides ongoing support and advice to resettlement staff in regard to issues relevant to client support (e.g. community resources, legal changes, social policy changes pertaining the tenancy laws).
- Establishes and maintains working relationships with internal departments and other service providers.
- Coordinates and monitors the housing component of all GAR units (families) during their initial stay in temporary accommodation and during their resettlement period (primary function).
- Keeps RAP team informed of "housing search status" of GAR units and informs the RAP Team Lead of any issues with the housing search which might result in a longer stay in temporary accommodation.
- Provides general information on the Nanaimo Regional District rental market to GAR clients during initial information/orientation sessions and individualized assistance, based on clients' preferences, budget, special needs.
- Accompanies GAR clients on housing visits as needed and/or arranges for an interpretation for housing tasks.
- Works with GAR clients to build housing budget and deliver housing within agreed budget.
- Maintains a current listing of building managers renting to GAR clients and a listing of sources for finding housing options (list of websites, contacts, etc.).
- Liaises with landlords and building managers to facilitate renting opportunities for future clients.
- Orders furniture and household goods packages, and facilitates delivery to clients' new permanent address, and follow up on delivery related issues in coordination with RAP team.
- Orders utilities, such as phone/cable/internet packages, gas and hydro, based on clients' needs and preferences.
- Engages partnerships to ensure client-focused service delivery.
- Contributes to overall RAP planning, implementation and orientation sessions including life skills and related orientation topics.
- Keeps client management and case notes up to date.
- Captures data in data management systems (OCMS) and participates in training to learn new systems and stay up-to-date on systems requirements.
- Participates in RAP-related training opportunities to stay current on issues impacting CVIMS's clients.
- Participates in regular team and organization-wide staff meetings.
- Follows all CVIMS policies and administrative procedures.
- Other related duties as assigned; may include occasional client intake.

**Qualifications and Requirements**:

- Undergraduate degree in a related discipline on settlement/ resettlement/refugee related themes, immigration and refugee studies, intercultural studies, social work and/or family studies or combination of education, training and experience.
- Three years' work experience within social services, nonprofit and/or multicultural environment, preferably targeting refugees.
- Keen understanding of diversity issues to work with persons from diverse cultural and ethnic backgrounds on settlement/resettlement/refugee related themes.
- Strong administrative, written/verbal communication and time management skills are required.
- Knowledge of community resources.
- Direct experience housing clients and administering tenancy laws.
- Valid First Aid certificate.
- Valid BC driver's license, clean driver's abstract and access to a car.
- Proficiency in a major immigrant language is strongly desired.

**Additional Information**
- Travel to community locations within Nanaimo Regional District will be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or

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