Manager of Quality Improvement and Special Projects

2 weeks ago

Ottawa, Canada Carlington Community Health Centre Full time

The Manager of Quality Improvement and Special Projects plays a pivotal role in overseeing the organization's quality improvement initiatives and leading special projects aimed at enhancing operational efficiency and effectiveness. This role encompasses a wide range of responsibilities spanning quality management, process improvement, project management, and cross-functional collaboration. It will involve developing, implementing, and monitoring quality improvement strategies that drive innovation and process optimization for the organization.

**POSITION RESPONSIBILITIES**

**Quality Improvement**:

- Develop and implement strategies to enhance product/service quality and operational efficiency.
- Establish quality standards, metrics, and performance indicators to measure and monitor progress.
- Conduct regular audits and assessments to identify areas for improvement and ensure compliance with quality standards.
- Analyze data and feedback to identify root causes of quality issues and implement corrective and preventive actions.
- Train and educate staff on quality management principles, methodologies, and best practices.

**Special Projects Management**:

- Lead and manage special projects aimed at improving organizational processes, goals and performance (e.g. Strategic Plan, New Evaluation Framework, Blueprint Framework).
- Define project scopes, objectives, timelines, and deliverables in collaboration with stakeholders.
- Allocate resources, assemble project teams, and provide leadership and direction throughout the project lifecycle.
- Monitor project progress and manage risks and issues to ensure timely delivery and successful outcomes.
- Communicate project updates, results, and recommendations to the senior leadership team and key stakeholders.

**Cross-Functional Collaboration**:

- Collaborate with cross-functional teams and programs to identify improvement opportunities and drive change initiatives.
- Train the management team on the processes and framework as required, to measure outcomes on service delivery.
- Facilitate collaboration, communication, and knowledge sharing among team members to ensure alignment and synergy.
- Build strong relationships and partnerships with stakeholders to obtain support and buy-in for quality improvement and project initiatives.

**Continuous Improvement**:

- Foster a culture of continuous improvement, innovation, and learning within the organization.
- Encourage and facilitate the implementation of new ideas, processes, and technologies to drive operational excellence and competitive advantage.
- Regularly review and evaluate existing processes, policies, and procedures to identify areas for optimization and enhancement.

**Performance Monitoring and Reporting**:

- Develop, implement, and maintain reporting dashboards, reports, and metrics to measure progress and performance against quality improvement and project objectives.
- Prepare and present regular updates, progress reports, and recommendations to senior management and stakeholders.
- Identify trends, patterns, and insights from performance data to inform decision-making and drive strategic initiatives.

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