IT Support Technician
3 weeks ago
**Role and Responsibilities**
In house support to company users experiencing difficulties with computer hardware, software, and network connections.
Installing, configuring, testing, and upgrading computer software and hardware.
Diagnosing hardware and software issues and executing strategies to fix the issue
Purchasing of IT hardware and software and contract negotiations
Allocation and Maintenance of IT equipment and documenting and maintaining IT inventory.
EDI implementation and troubleshooting.
Implementation and management of various IT projects as they arise including Cyber Essentials accreditation; IT policy creation and implementation; Software integration between connected software programs.
Syspro maintenance and creation of specialized reports withing Syspro.
- The IT Support technician will report to the Financial Controller and will work with our external IT providers for training and support._
**Qualifications and Education Requirements**
Bachelor’s degree in Information Technology, Computer Science or a related field
OR Community College diploma in IT-related field.
Experience considered an asset, Syspro and ABC knowledge is also an asset.
**Preferred Skills and Traits**
Ability to troubleshoot and diagnose, Problem-solving/critical thinking stills
Communication and “customer service” (ability to walk coworkers through solutions to their issues)
**Compensation**
Based 40 hours per week - Hours flexible based on the need for after-hours systems maintenance and service requests.
Dependent on qualifications and experience
**Job Types**: Full-time, Permanent
**Salary**: From $41,600.00 per year
**Benefits**:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental pay types:
- Signing bonus
Work Location: In person
Expected start date: 2023-09-15
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