IT Support Technician

3 weeks ago


Waterville Carleton Co, Canada Covered Bridge Potato Chips Full time

**Role and Responsibilities**

In house support to company users experiencing difficulties with computer hardware, software, and network connections.

Installing, configuring, testing, and upgrading computer software and hardware.

Diagnosing hardware and software issues and executing strategies to fix the issue

Purchasing of IT hardware and software and contract negotiations

Allocation and Maintenance of IT equipment and documenting and maintaining IT inventory.

EDI implementation and troubleshooting.

Implementation and management of various IT projects as they arise including Cyber Essentials accreditation; IT policy creation and implementation; Software integration between connected software programs.

Syspro maintenance and creation of specialized reports withing Syspro.
- The IT Support technician will report to the Financial Controller and will work with our external IT providers for training and support._

**Qualifications and Education Requirements**

Bachelor’s degree in Information Technology, Computer Science or a related field

OR Community College diploma in IT-related field.

Experience considered an asset, Syspro and ABC knowledge is also an asset.

**Preferred Skills and Traits**

Ability to troubleshoot and diagnose, Problem-solving/critical thinking stills

Communication and “customer service” (ability to walk coworkers through solutions to their issues)

**Compensation**

Based 40 hours per week - Hours flexible based on the need for after-hours systems maintenance and service requests.
Dependent on qualifications and experience

**Job Types**: Full-time, Permanent

**Salary**: From $41,600.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Supplemental pay types:

- Signing bonus

Work Location: In person

Expected start date: 2023-09-15


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