Business Analyst

**Key Responsibilities and Job Duties**:

- Assess priority, costs, risks and operational work effort for large client custom billing and reporting requirements
- Perform a list of validations to ensure the large client projects are ready to be worked on by the billing team and billing automation team
- Determine feasible project delivery timelines and align with Sales, customer, billing operations, billing automation teams and BI reporting team
- Develop and document sustainable, repeatable and quantifiable custom billing and reporting automated solutions
- Collect and analyze data to initiate, develop and recommend business practices and procedures that focus on enhanced customer service, increased productivity, and cost reduction
- Work with Business Stakeholders, Operations Teams, Development Teams, Technical SMEs, and Leadership to ensure that the solutions provided align with the business requirements and business objectives
- Have the ability to understand the process life cycle (ordering to delivery to billing).
- Recommend changes to established methods, propose alternative and new solutions to improve operational efficiency

**Key Competencies and Experience**:

- Customer Experience oriented
- Has experience working in an Agile environment or certification
- Professional work ethic, inter-personal skills and strong organizational skills are essential
- Excellent communication skills, both written and verbal
- Conceptual thinking and creative problem solving skills
- Ability to lead and influence others
- High level knowledge of telecom billing and reporting environment
- Collaboration and negotiation skills
- Analytical and technical skills
- Flexibility; ability to comfortably operate in a rapidly evolving environment
- Advanced MS Office skills, particularly MS Excel and MS PowerPoint
- Ability to manage multiple projects simultaneously
- Demonstrated ability to deliver results
- Organizational skills
- Ability to work independently

Bilingualism is an asset (English and French)

**Job Type**: Fixed term contract

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Verdun, QC