Inside Salesperson

Inside Salesperson

Status:
Regular, Full time

**Location**:
Victoriaville, Quebec
Job Description

Reporting to the Business Centre Manager, the Inside Salesperson will process customer orders, provide pricing and/or technical information, and offer solutions in a timely manner. The individual will also be asked as needed to greet customers entering the Business Centre, to serve them promptly and politely, and ensure that the merchandise displayed at the counter is presented in an attractive manner, promoting sales of complementary and focus products.

**MAIN RESPONSIBILITIES**:
- Answer calls promptly, and professionally, listen attentively to the customers, understand and fulfil their needs.- Provide price and delivery information, if product is not in stock. In some occasions, negotiate special prices and conditions with customers and/or vendors as per criteria established by his Manager.- Take necessary action to resolve customer service issues in a timely manner and follows-up and verify commitments are met afterwards.- Proactively suggest associated and/or alternate products as needed.- Promote focus product items to generate incremental sales.- Provide customer service at the counter in a professional manner.- Process customer orders at the counter, which includes picking the order from the warehouse or carrying merchandise to the customer's vehicle when necessary.- Maintenance of the Counter Sales Area, set up of new displays and restocking shelves in the Counter Sales Area as needed;- Quickly inform the appropriate person (Business Centre Manager, Outside Salesperson) of customer feedback with regards to price, products, service, etc.- Maintain their technical knowledge up-to-date on various product lines and broaden system knowledge.- Other assigned tasks

**REQUIREMENTS**:
- Three (3) to five (5) years of industry experience preferable, or a combination of professional training and experience.- Demonstrated people skills.- Excellent verbal, non-verbal and written communication skills and organizational skills.- Product knowledge.- Must be customer service driven.- Good knowledge of MS Suite (Outlook, Word, Excel)

What’s in it for you

Voted Great Place to Work®, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. Guillevin has always given its employees the opportunity to develop their autonomy, professional skills and competencies. By joining us, you will integrate a team of motivated, competent, and engaged team players. Our Total Rewards package focuses on our human capital to create an environment where our employees can reach their full potential.

What we offer:

- A fast-paced, dynamic, empowering and friendly work environment open to today’s reality.
- Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.
- Flexible benefits program where you can choose the benefits and levels of coverage that are right for you:
- Health, dental, paramedical & vision care, and prescription medication- Short
- and long-term disability benefits because you never know what the future holds- Supplemental Health Insurance- Life insurance- Employee Assistance Program (EAP) with Telemedicine- Travel Insurance
- Reimbursement of training expenses to acquire new skills and advance your career within the organization
- RRSP with generous employer contribution
- Possibility of contributing to a TFSA with a favorable group rate
- Post-graduate scholarship program for children of our employees
- Employee discounts on purchases
- Free parking
- Electric vehicle charging stations in many of our locations

Guillevin ensures equality in the recruitment and selection process by making employment decisions based on qualifications, relevant experience, knowledge and capability, demonstrated skills and accomplishments.

We thank all applicants for their interest, however, only those under consideration will be contacted.

The masculine gender is used solely to simplify the text.