Server Generalist

**Long View. A career that helps you get more out of life.**

***

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

**Are you passionate about going above and beyond for clients and want to work for an organization where learning and development is a way of life?**

We are looking for an impactful and dedicated **Server Generalist** for our** Integrated Global Services** branch to be based out of **Calgary, Edmonton, Toronto or Vancouver **office to act as the primary point of contact for all cloud and server operational needs You will play a key role in the delivery of service excellence to our clients by providing daily support to their environments. Working as part of a team, you will bring expertise in managing requirements through strong technical skills.

**A Day in the Life**:

- Provide day-to-day support of hardware and software problems that can be but are not limited to, Windows, VPN, MS-Office, Citrix, Printing issues, or drive mapping issues.
- Provide system administration by creating or modifying account permissions, setting up distribution lists and security groups, and setting up or modifying FTP accounts for internal and external access.
- Maintain and develop site documentation on an on-going basis.
- Act as the go-to technical resource, assisting our clients with system monitoring, ticket resolution and maintenance to ensure optimal performance and availability
- Work directly with clients on all cloud related needs including IaaS and PaaS
- Contribute to implementations of network and system security measures to protect data, software, and hardware
- Gather customer data and use this data to identify, predict, interpret, and evaluate system and network requirements
- Work with clients on capacity planning, installations, patching, upgrades, configuration, and administration of systems on various physical and virtual platforms
- Assist with other technical infrastructure support activities as required
- Participate in group events and discussions with clients, vendors, and other system consultants
- Follow the Long View and, where applicable, clients' change management methodologies
- Other duties as assigned
- Participation in an on-call rotation

**What You Bring**:

- Experience in cloud and on-prem computing technologies, including Azure, AWS, and Google Cloud
- Experience working in a hands-on capacity with the operational management of cloud-based technologies and solutions
- Experience in some or all of the following:

- Microsoft technologies such as Active Directory, HyperV, O365, MS Exchange, SQL
- Azure Virtual Desktop Host Pool Support - Configuration, Deployment and Image Maintenance
- Site recovery, file services (Elastifile)
- Log analytics
- Recovery services - backup
- Linux
- Application insights virtualization
- Terraform
- DevOps
- SCVMM, SCCM, SCOM, Intune
- Software defined network (SDN)
- Broad knowledge of multiple hardware and software technologies and strong experience in working with complex solutions comprising both
- Ability to effectively communicate to different audiences, including internal stakeholders and peers, clearly and concisely in written, oral, and various presentation formats and situations
- Knowledge of Multi-Factor Authentication (MFA)

**What Makes You Extra Awesome**:

- Azure, AWS and/or Google Cloud certifications
- VMware certifications
- MCSA/MCSE or related Microsoft certifications
- Post-secondary education in Information Technology or related discipline

**Why Work at Long View**:

- ** Great people and culture**:

- ** Comprehensive benefits package from day one**:

- ** Recognition programs**:

- **Career growth **- Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

**Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram**

**Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are ma