Handydart Dispatcher

**Handy DART Dispatcher**

Are you looking for a job that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit is currently hiring full-time and part-time Dispatchers to join our Campbell River team. Responsible for both scheduling/coordinating our team of professional drivers and general administrative duties, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.

**Position Details**:

- Part Time Schedule - Wednesday to Friday from 10:00 am to 2:00 pm, Saturday from 9:00 am to 1:00 pm
- Full-time Schedule - Monday through Friday, 7:30 am to 4:00 pm
- Wage: $23.50 per hour
- Benefits (for full-time employees)

**Responsibilities**:

- Dispatch and monitor vehicle and operator on-road assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations
- Prepare daily operator work and run schedules while being mindful of Company and/or partners goals and objectives
- Prepare daily vehicle assignments, and communicate with maintenance and operations staff
- Communicate effectively by providing clear and concise information, explanation and direction
- Advise personnel about route or traffic problems that could affect operations or customer service
- Relay work orders, messages, and exchange information using a variety of communication devices, including computer-aided dispatching equipment
- Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements
- Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required
- Confer with customers or supervisory personnel to address questions, concerns, and/or requests
- Record and maintain dispatch files and records of customer requests, work or services performed, and other dispatch information
- Perform day to day administrative tasks

**Qualifications**:

- High school diploma or equivalent
- Previous work-related skills and experience in a dispatching, customer service or transportation operations preferred
- Previous administrative or office experience is advantageous
- Knowledge of the local geography (Comox Valley, Campbell River and transit routes) is an asset
- Ability to handle stressful situations in a composed manner
- Excellent communication skills and attention to detail
- Strong organizational and time management skills
- Diplomacy and tact
- Computer proficiency in Microsoft Word, Excel and Outlook

**Job Types**: Full-time, Part-time, Permanent

Pay: $23.50 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift

Work Location: In person