Team Lead, Client Services

2 months ago


Toronto, Canada MEDCAN Full time

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:
Medcan is recruiting for a Team Coordinator: Clinic Reception. This position requires exceptional communication skills, a strong client service orientation and some leadership skills.This hands-on role balances the Reception/Concierge role functions with assistance to the Manager of Client Service in day-to-day team operations and coaching.

The Accountabilities:

- Weekly schedule for reception, flow, valet teams
- Vacation and absence coverage schedule
- Coordination of new hire training and on-boarding
- Learn new Reception processes and train the team
- Reception,Valet and Concierge related invoices
- Coordinate team meetings
- Policy and Procedure compliance
- Oversee all projects distributed to team m embers (ie: OHIP check, clothes inventory, NPS tally)
- Act as liaison for the Reception team and other departments
- Troubleshoot system issues
- Handle client issues
- Performance coaching

Reception:

- Welcoming and greeting clients,guiding clients throughout their visit and checking clients in an out of their appointments
- Processing payments for appointments and products
- Ensuring all appropriate patient form s are completed
- Open and close procedures including next day preparation
- Scheduling appointments and booking referrals for clients
- Preparing work flow reports
- Inventory of Reception supplies
- Back up for the Concierge team and related tasks
- Clinic Flow Desk coverage including managing patient and staff flow
- Responding to all client issues and enquiries

Concierge:

- Meet and greet VIP clients,monitor their visit and experience at the Clinic
- Provide personalized service to our clients
- Open and close procedures including next day preparation
- Foster client/clinic loyalty by creating a memorable experience
- Handle client complainants in a positive, professional manner
- Problem solve in a fast paced environment
- Trouble shooting
- Maintain a good working relationship with other departments to ensure an outstanding client experience

The Requirements:

- Prior experience in a similar role
- Four Star Hotel experience or a hospitality education i s an asset
- Education in health or a related discipline is an asset
- Strong organization and time management
- Excellent verbal and written communication skills
- Exceptional client service skills
- Ability to maintain a calm demeanor in a fast paced environment
- Ability to meet deadlines
- Ability to work well in a team environment
- Ability to foster relationships in and outside the Reception team
- Ability to influence/lead people

This is a full-time role. Our clinic hours of operation are from 6:30am to 7:00pm Monday-Saturday. This role covers shifts during those hours. Shifts hours may vary based on our client and operational flow. Extended coverage may be required for unscheduled absences and scheduled vacations for full-time staff. This is full-time role that is scheduled for 5 days per week during business hours Monday through Saturday. The roles will report to the Manager. Client Service.

Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive base salary, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s 50 Best Managed Companies

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no ag



  • Toronto, Canada TEAM DFF Full time

    Coordinator/Team Lead Role and Responsibilities The Coordinator/Team Lead is responsible for the daily operations of the home. Leading a small team of personal support workers supporting a young man in his own home. You are responsible for attending to hiring, training, supervising and leading a team of dedicated associates and staffing supports. The...


  • Toronto, Canada proSapient Full time

    Everyday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders. Consulting and private equity firms come to proSapient when they need to...


  • Toronto, Canada proSapient Full time

    Everyday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders. Consulting and private equity firms come to proSapient when they need to...


  • Toronto, Canada CBI Health Full time

    **Full time Team Lead, Client Services** The Team Lead, Client Services is responsible for overseeing the client services teams (short term, long term, or intake within assigned Pod), ensuring efficient allocation of resources, and maintaining effective communication with all stakeholders. The role is responsible to take the necessary actions overseeing the...


  • Toronto, Canada Sephora Full time

    **Job ID**: 231895 **Store Name/Number**: ON-Bayview Village (0892) **Address**: 2901 Bayview Avenue, Toronto, ON M2K 1E6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location....


  • Toronto, Canada Sephora Full time

    **Job ID**: 232111 **Store Name/Number**: ON-Bayview Village (0892) **Address**: 2901 Bayview Avenue, Toronto, ON M2K 1E6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location....


  • Toronto, Canada Sephora Full time

    **Job ID**: 237840 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora...


  • Toronto, Canada Sephora Full time

    **Job ID**: 246538 **Store Name/Number**: ON-Bloor Street (0508) **Address**: 77 Bloor Street West, Unit #1, Toronto, ON M5S 2B4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora...


  • Toronto, Canada Sephora Full time

    **Job ID**: 232111 **Store Name/Number**: ON-Bayview Village (0892) **Address**: 2901 Bayview Avenue, Toronto, ON M2K 1E6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location....


  • Toronto, Canada Sephora Full time

    Job ID: 232111 Store Name/Number: ON-Bayview Village (0892) Address: 2901 Bayview Avenue, Toronto, ON M2K 1E6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here… As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store...


  • Toronto, Canada Sephora Full time

    Job ID: 237840 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here… As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a...


  • Toronto, Canada Sephora Full time

    Job ID: 237840 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a...


  • Toronto, Canada Sephora Full time

    Job ID: 232111 Store Name/Number: ON-Bayview Village (0892) Address: 2901 Bayview Avenue, Toronto, ON M2K 1E6, Canada (CA) Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store...


  • Toronto, Canada Mitacs Full time

    **_**This position can be fully remote or hybrid near Mitacs offices in Montreal, Toronto, Vancouver or Ottawa**_** **_ Do you want to be part of our innovative and entrepreneurial team?_** - Do you thrive in an entrepreneurial environment and enjoy working in a team atmosphere? Are you an “outside the box” thinker who strives to implement continuous...


  • Toronto, Canada Lumenus Community Services Full time

    Team Lead, Intensive Services LOCATION: Toronto, ON POSITION TYPE: Full-time, Fixed Term (37.5 hours/week) POSTING CLOSING DATE: January 31, 2023 Interested in working with an amazing team that really cares? Then you should join Lumenus! At Lumenus we illuminate a seamless pathway to optimal wellbeing for our clients. As one of the largest mental health...


  • Toronto, Canada Sephora Full time

    **Job ID**: 226862 **Store Name/Number**: ON-Dufferin Mall (1522) **Address**: 900 Dufferin Street #0210, Toronto, ON M6H 4A9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing...


  • Toronto, Canada Sephora Full time

    **Job ID**: 244420 **Store Name/Number**: ON-Shops at Don Mills (1612) **Address**: 15 Karl Fraser Road, Toronto, ON M3C 3R6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service,...


  • Toronto, Canada Sephora Full time

    **Job ID**: 246086 **Store Name/Number**: ON-The Well (1636) **Address**: 486 Front Street, Toronto, ON M5V 0V2, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and...


  • Toronto, Canada Sephora Full time

    **Job ID**: 226862 **Store Name/Number**: ON-Dufferin Mall (1522) **Address**: 900 Dufferin Street #0210, Toronto, ON M6H 4A9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing...


  • Toronto, Canada HomeEquity Bank Full time

    WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...