Parts Manager

3 weeks ago

Victoria, Canada Motorsports Dealership Full time

Our large powersports dealership is currently seeking to expand our team with a **Full-Time Parts Manager**

If you are a natural leader and parts enthusiast who wants opportunities for growth, great pay, awesome coworkers, and enjoys basking in the sound of revving motorcycles, look no further

**Job Summary**:
Reporting to the General Manager, the Parts Manager is responsible for customer retention and profitability by hiring, training, measuring the performance of parts staff, and establishing customer-focused service standards.

**Wage**:$50,000 - $75,000 annual salary, plus commission and bonuses

**Shifts**: Tuesday - Saturday

**What we offer**:

- **MONEY MONEY MONEY **- Best in industry pay. Our incentive-based pay plans for most positions mean you are in charge of what you earn. There is no cap, so the sky is the limit.
- **CULTURE MATTERS **- Communication, accountability, transparency, and motorcycles. Every member of our team works hard and has fun while doing it. We all win together. Oh, and don’t forget our epic events that keep your work day exciting, including show-and-shines and stunt shows
- **BENEFITS PLEASE **- Don’t worry, we’ve got you. Health, dental, vacation days, paid sick days, mental healthcare, gym membership reimbursement, motorcycle riding courses, crazy staff discounts, free coffee whenever you want, and free lunch every Saturday.
- **I WANT A CAREER **- Well, we build them. We have people that go from washing bikes to running dealerships. We have so many career path success stories, we’re tripping over them Whatever your vision for your future, we will help make it happen.
- **BIG BRAIN TIME **- You’re going to end up knowing a lot more than you’ll ever need. Our receptionists know how to change the oil on a bike With our internal training programs and manufacturer factory training, we never stop learning.
- **GOOD PEOPLE **- We are hardcore bikers, people who have never touched a motorcycle in their lives, parents, animal-lovers, geeks, musicians, writers, gamers, foodies, movie buffs, car fanatics, artists, caffeine-addicts, amateur comedians, and more. You’ll make friends here, guaranteed.
- **FAMILY VALUES **- We are family owned and operated. For over 40 years, our owners have been hands-on running our dealerships. We have that priceless personal touch and care. No faceless corporation here.

**The job**:

- Maintain a high level of customer service, accuracy, and professionalism
- Review daily sales and profit margins to ensure budget projections are achieved
- Monitor freight recovery to ensure budget projections are achieved
- Review open sales orders to ensure aging is kept to a minimum
- Work with other parts staff to place daily parts orders required to meet customer demand
- Liaise with other departments within the company as needed to promote efficiency and teamwork
- Participate in parts inventory counts
- Participate in monthly department statement review
- Participate in annual budget composition
- Must be able to operate a forklift to move parts in and out of the warehouse and parts department
- Able to interact effectively in all situations and diffuse possible conflicts should they arise
- Verify receiving shipments, returns, and transfers
- Ensure parts areas are kept in a clean and professional organized fashion
- Ensure accuracy of parts quantities and pricing on service work orders if needed
- Ensure parts returns are fully utilized and completed on time
- Ensure shop parts orders are delivered on time and with accuracy

**The requirements**:

- Customer-focus: Creates customer loyalty, works with a customer-first attitude
- Communication: Strong follow-up, internal/external communication, and teamwork
- Energy: Takes a proactive approach to supporting and growing the business
- Teamwork: Works well with the DLE team in all departments and with customers
- Quality Orientation: Has a “Do It Right, Do It Once” approach, offering solutions with strong problem-solving skills
- Professionalism: Leads by example and always places their department in a positive light
- Time Management: Manages competing priorities and tasks proactively
- Accountability and Dependability: Reliable and trustworthy
- Ethics and Integrity: Deals with all situations in a fair and honest manner
- Development and Continual Learning: Willing to learn and grow
- Able to work in a fast-paced, dynamic environment
- Able to make excellent sales to achieve performance in alignment with goals and objectives (budget)
- Excellent customer service skills, interpersonal, organizational, and communication skills
- Motivated and creative team player
- Computer literate with proficiency using basic programs such as Windows and Outlook
- Strong knowledge of parts sales principles, methods, practices, and techniques
- Strong problem identification and objection resolution skills
- Able to build and maintain lasting relationships with customers
- Exceptional verbal communicat

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