Night Auditor

**MUST BE LEGAL TO WORK IN CANADA**:

- **Staff housing**:

- **SUMMER BONUS May-Oct $2.00/hr**

**Valemount BC is a small town located in the beautiful Robson Valley, just one hour across the Alberta boarder via Hwy 16 and Hwy 5. You will be surrounded by friendly people, beautiful scenery and snow capped mountains. Let your adventures begin here**

**Job Summary**:You will represent the hotel to the guest throughout all stages of the their stay by working with all hotel personnel to ensure every guest experience superior customer care.

Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

**Job Duties and expectations**:

- Maintains an inventory of vacancies, reservations and room assignments.
- Takes same day reservations, future reservations and cancellations when necessary.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanour.
- Performs other duties as assigned.

**Qualifications**:

- High school diploma or equivalent.
- Previous hotel-related experience preferred.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.

**Job Types**: Full-time, Permanent

**Salary**: $18.50-$20.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We follow all government guidelines and recommendations.

**Experience**:

- Guest services: 1 year (preferred)
- hotel: 1 year (preferred)

Work Location: In person