Asst. Manager

**French version follows.**

Restaurant Supervisor (Asst Maitre d’Hotel) with knowledge in Wines/Sommelier

Welcome to Chez Lionel, an establishment renowned for its French brasserie-style cuisine, exceptional wine selection, and outstanding hospitality. Our commitment to providing accessible gourmet dining in a warm and welcoming atmosphere sets us apart. At Chez Lionel, we are dedicated to crafting memorable experiences that exceed our guests' expectations. As we continue to expand our presence in Kanata, Ontario, we are in search of an accomplished Restaurant Supervisor to join our team.

Position Overview:
As the Restaurant Supervisor at Chez Lionel, you will play a pivotal role in ensuring the smooth and successful operation of our dining room. Your leadership and guidance will be essential in delivering impeccable service and maintaining our high standards of hospitality.

**Service Excellence**:

- Ensure that every guest receives personalized attention and enjoys a memorable dining experience.
- Collaborate with the restaurant manager and general manager to establish and enforce service standards and procedures, fostering a culture of excellence and continuous improvement.
- Oversee the dining room operations, including seating arrangements, reservation management, and coordination between the front and back of house.
- Offering active support and continuous feedback to maintain high standards of service and culinary quality.
- Develop and implement strategies to enhance customer satisfaction and loyalty, actively seeking feedback and addressing any concerns promptly and effectively.
- Ability to work days, evening and weekend shifts

**HR/Management/Staff Development**:

- Assist the manager in human resource management, including recruitment, training, and supervision of the dining room staff to ensure high-quality service where standards of quality and service are upheld.
- Provide ongoing training and mentorship to the dining room staff, sharing your food and beverage knowledge and passion in wine and spirits.
- Foster a positive and supportive work environment where team members are empowered to excel and grow professionally.

**Facility Optimization**:

- Optimize the use of our facilities to maximize profitability, coordinating reservations and ensuring efficient seating arrangements.
- Work closely with the kitchen team to ensure seamless communication and collaboration between the front and back of house.
- Contribute to financial resource management, ensuring optimization of operational costs and profitability of the dining room.

**Communication Management**:

- Manage internal communications to facilitate smooth coordination between the dining room and kitchen teams.
- Maintain open and transparent communication with guests, handling inquiries and resolving any issues to their satisfaction.

**Promotion and Marketing**:

- Actively participate in promotional initiatives, special events, and local partnerships to promote the restaurant and enhance its visibility in the community.
- Engage with guests to promote our wine selection and offer expert advice on food and wine pairings.

**Wine List Management**
- Assist the Restaurant Manager to maintain a private import wine list in collaboration with suppliers.
- Advise customers on food and wine pairings
- Assist in managing the wine cellar.

Profile Requirements:

- Passionate and Detail-Oriented: Demonstrate a keen attention to detail and a passion for delivering exceptional customer service and culinary experiences.
- Experience and Expertise: Possess minimum 1 year experience in restaurant management, with some wine knowledge. Solid skills in stock and order management.
- Personal Qualities: Dynamic, creative, and able to thrive in a fast-paced environment. Excellent communication skills and the ability to lead and inspire a team with empathy and professionalism.

Superviseur de Restaurant (Assistant Maître d’Hôtel) avec Connaissances en Vins / Sommelier

Bienvenue Chez Lionel, un établissement renommé pour sa cuisine de style brasserie française, sa sélection exceptionnelle de vins et son hospitalité remarquable. Notre engagement à offrir une cuisine gastronomique accessible dans une ambiance chaleureuse et accueillante nous distingue.

Chez Lionel, nous nous consacrons à créer des expériences mémorables qui dépassent les attentes de nos invités.

Nous sommes à la recherche d'un Superviseur de restaurant accompli pour rejoindre notre équipe.

**Aperçu du poste**:
En tant que Superviseur de restaurant Chez Lionel, vous jouerez un rôle clé dans le bon déroulement des opérations de notre salle à manger. Votre leadership et vos conseils seront essentiels pour offrir un service impeccable et maintenir nos normes élevées d’hospitalité.

**Excellence du service**:

- Veiller à ce que chaque invité reçoive une attention personnalisée et profite d’une expérience culinaire mémorable.
- Collaborer avec le res