Analyst, Fraud

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The Analyst, Fraud is responsible for the monitoring of payments traffic, to detect and prevent potential loss of revenues, resulting from fraudulent activities. Also, responsible for performing ongoing analysis of data and intelligence, to identify fraud patterns, schemes, new trends and proposing solutions, which protect Air Canada's current and expected revenue.

The Analyst, Fraud will be reporting to the Senior Manager, Fraud.

**Responsibilities**:

- Support payment monitoring to review and analyze booking data and payment details to determine level of financial risk to Air Canada.
- Evaluate and reconcile results of flagged suspicious transactions.
- Utilize information from contact center and airport agents to identify potential fraud attempts.
- Provide support to front liners such as contact centers and airports.
- Effectively manages all incoming communication and phone calls with our customer's relation, banks, vendors, and internal teams via multiple channels.
- Perform analysis on large data sets to identify fraud patterns and provide recommendations based on findings and take corrective action.
- Perform technical investigations to identify abuse and misuse of systems and processes.
- Analyze, detect, and identify any control weaknesses in Air Canada's systems and/or partner(s) systems.
- Perform Loyalty fraud detection and response activities for Air Canada's loyalty program.
- Analyze confirmed fraud data from Banks to uncover developing trends.
- Identify consumer and agency attempts to penetrate Air Canada's fraud control protocols.
- Provide rules optimization suggestions to adapt to new fraud trends and increase the efficacy of the fraud prevention rules.
- Participate in remediation actions in implementing fraud controls for specific process/system weaknesses in order to reduce the risk of fraud and related costs.
- Maintain a database of investigation data and trends. Analyze and determine appropriate future actions.

**Qualifications**
- Bachelor's degree or equivalent relevant experience.
- Solid degree of proficiency in Business intelligence tools and skills in Excel and Office 365.
- 3 to 5 years of experience in fraud prevention or detection.
- Self motivated and able to take initiative and work independently.
- Strong capabilities in analysis & problem resolution with a solid degree of technical proficiency.
- Ability to learn quickly, handle a high volume of activity, and work in fast-paced environment.
- Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions Openness and willingness to adapt to different and new ways of doing things.
- Ability to work cooperatively with others on a team, and to establish and maintain effective business relationships.
- Knowledge of Airline industry and loyalty programs experience.
- Strong organizational to track ongoing initiatives.
- Flexibility and willingness to work shifts as this is a 24/7 work environment including weekends and holidays.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.