Journey Ambassador

**What will it be like to work for this Hilton Niagara Falls/Fallsview?**

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

**What will I be doing?**

The Hilton **Journey Ambassador** will be the first connection of hospitality to our Hotel. They will give every guest a VIP welcome, and shape our Guest’s personal journey through exceptional Guest Service and conflict resolution. The Journey Ambassador will be an advocate of the Hilton Brand, and must be knowledgeable, conscientious, attentive and pleasant at all times. They will project a gracious, friendly and professional image. The Journey Ambassador will know the city and surrounding areas intimately and will offer directions in a clear and concise manner. They must also have knowledge of the Hotel’s services and amenities. The Journey Ambassador will respond to Guests and will inquire as to the Guest satisfaction, and thank the guest for choosing the Hilton Fallsview.

**What are we looking for?**

A **Journey Ambassador** serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:
**H** Hospitality - We're passionate about delivering exceptional guest experiences
**I** Integrity - We do the right thing, all the time
**L **Leadership - We're leaders in our industry and in our communities
**T **Teamwork - We're team players in everything we do
**O** Ownership - We're the owners of our actions and decisions
**N **Now - We operate with a sense of urgency and discipline

**Skills**
- Attentive, pleasant and conscientious
- Superb communication and interpersonal skills
- Strong multi-tasking ability
- Problem Solving Ability
- Previous guest service experience in hotel setting
- Must be able to stand for long periods of time

**Requirements**:

- Must be able to able all shifts including weekends and holidays
- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.

This job posting is not exclusive or exhaustive list of all job functions that a **Journey Ambassador** will be asked to perform from time to time. This list is only a sample; a **Journey Ambassador** may be required to perform other duties.
- Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

**Job Type**: Part-time

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person