Full-time Dental Secretary, Dental Program

3 weeks ago

Mississauga, Canada LAMP Community Health Centre Full time

**Dental Secretary, Dental Program**

**Permanent Full-Time Position: 35 hours per week**

**Position Expected Start Date: April 1, 2024**

**Salary: $** **39,522.96 to $** **47,314.74 per year ($21.72 to $25.99 per hour)**

**Location: East Mississauga Site**

**Proof of Vulnerable Check required prior to hiring**

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

**Job Summary**

Under the direct supervision of the Dental Program Manager, the Dental Secretary provides dental receptionist services, while supporting the provision of dental health promotion and clinical services to underserved communities including LGBTQ+, isolated persons, racialized individuals, immigrants and refugees, and those who live in poverty. The Dental Secretary works as part of an interdisciplinary team and is involved in supporting access to the Dental Health Care (DHC) services (including evenings and weekends), as well as provide occasional relief support for the EMCHC reception and medical secretary staff, and occasional dental assisting relief to support the dental team’s serving of clients. This position suits an individual with a passion and commitment towards serving the community and an inclusive workplace that respects and values the diversity of every individual.

**Primary Responsibilities**
- Completes intake and registration/enrolment with new clients, including collecting information for initial screenings, explaining program limitations, and costs to clients and their family members, with patience and respect.
- Assists clients in completing forms as needed. Confirms forms are complete and accurate signed, etc.
- Ensures organization of and maintains all paper and electronic dental records and filing systems in a prescribed manner that supports program efficiency and reporting requirements, in accordance with the health records and PIPEDA, PHIPA, standards and LAMP’s policies.
- Prepares client statistics, daily reports, sociodemographic for reporting purposes and support Dental Program Manager in response to requests for information from the funder.
- Ensures follow up with clients as directed by providers and manager, or indicated by the client re-call system.
- Answers incoming calls and responding to incoming visitors, makes appointments for clinical providers, takes and relays messages and books appointments for referrals, arranges for interpretation services as needed.
- General correspondence, photocopies, sends faxes, scanning of documents, distributes incoming mail and collects and posts outgoing mail, including documents required by the Region of Peel.
- Set up new client records, coordinates and ensures accurate appointment scheduling and makes appointments for each client in accordance with dental clinic policies and procedures.
- Calls patients to confirm and pre-confirm appointments, and documents, as required.
- Ensures that all appropriate forms are completed prior to client receiving service.
- Support oral health promotion, advocacy, and community outreach initiatives.
- Ensures and protects client confidentiality at all time as per LAMP’s Policies, PIPEDA, and PHIPA
- Participates in Environmental Control, screening of clients for illness, and infection control processes as per LAMP policy, OHSA, and IPAC infection control standards.
- Participates in client record audits/reviews.
- Participates as a member of a multi-disciplinary team.
- Participate in dental team and LAMP all staff meetings regularly.
- Contribute to overall team functioning by assisting where needed.

**Required Qualifications**
- Experience in Dental Clinic Reception and Administration including, data entry and file management
- Level II Certified Dental Assistant, experience in clinical setting
- Three years’ experience in a large dental clinic or one year experience in a community/public health dental clinic or community health centre.
- Experience in dental office procedures, processes and knowledge of common dental clinic equipment and procedures.
- Experience working in a value based non-profit or social services organization.
- Ability to establish and maintain effective relationships with diverse individuals and groups.
- Excellent interpersonal skills necessary to work effectively as a member of an interdisciplinary team and across all levels of the organization’s diverse workforce.
- Excellent communication skills, both verbal and written, with the ability to clearly convey information and ideas.
- Positive attitude and dependable with strong initiative and the ability to work both independently and in a team oriented atmosph

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