Bin Team Operations Specialist
6 months ago
The Bluewater Recycling Association, based near Exeter, has an immediate opening for the position of **Bin Team Operations Specialist.**
Reporting to the Controller, as the Bin Team Operations Specialist you will provide administrative support to the bin team by coordinating daily operations, including acting as the main point of contact for customer inquiries and requests.
**Why you should work for us**
- **Competitive salary ($24-27/hour) with yearly increases.**:
- **Excellent benefits including an OMERS pension plan**:
- **Paid day off for birthdays**:
- **Overtime after 8 hours per day + double time on weekends & holidays**:
- **Vacation increases by 1 week every 5 years of service**
**Main Duties**:
- **Customer Service (40%)**_
- Import data and update customer accounts.
- Maintain industry-specific database for wheelie bin monitoring.
- Address customer issues and complaints.
- **Routing (20%)**_
- Coordinate daily route assignments for bin technicians and bin auditors.
- **Administration (20%)**_
- Follow up on inquiries from auditors and residents.
- Troubleshoot wheelie bin exceptions.
- Assist with data collection and reporting required for performance metrics.
- Monitor inventory of wheelie bins and replacement parts, and schedule restocks.
- **Special Projects (15%)**_
- Create reports for various organizational initiatives.
- Troubleshoot basic IT issues.
- Develop communications to send to residents.
- **Collaboration (5%)**_
- Correspond with management team to drive initiatives to reduce wheelie bin contamination.
**Working Hours**:
Monday-Friday; 8:30am-4:30pm
- High school diploma or GED.
- A Diploma in administration, project management or equivalent would be considered an asset.
- 2 years of experience in a customer service role (Specifically in a role handling inbound calls would be preferred)
- 1 year of experience in an administrative role.
- Supervisory experience would be an asset.
- Attention to detail is highly critical.
- Aptitude for database management and learning new software programs.
- High proficiency in Microsoft Office Suite, specifically in Excel.
- Strong problem-solving skills.
All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
Pay: $24.00-$27.00 per hour
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Overtime pay
Work Location: In person
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