Store Manager

1 month ago

Richmond Hill, Canada Penguin Investments Inc. Full time

**Job Title: Store Manager**

**Reports To**:District Supervisor

**Department**: Operations

**Position Summary**

The Store Manager is responsible for providing store leadership at their designated PenguinPickUp store. This position includes performing a wide range of administrative and support activities for the department and District Supervisor in order to facilitate efficient operations of PenguinPickUp.

**Responsibilities**:

- Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences.
- Hire, train, and motivate customer services associates to achieve key metrics, KPI and maintain high standards of customer service
- Analyze and understand various reporting statements
- Ensure that the store is compliant with the IKEA STARR.
- Learn PenguinPickUp policies, Standard Operating Procedures, & Store Operations protocols & follow them
- Create employee schedules and monitor their performance, including performance management, timeliness and accuracy
- Analyze metrics, KPI and data to identify trends and develop plans to meet and exceed customer service and cost target
- Manage inventory, ordering, and receiving products while maintaining optimal levels of stock
- Ensure visual merchandising standards are met to create an attractive store environment
- Maintain or improve on the profitability of the PenguinPickUp store by managing store expenses, including payroll, supplies, and other costs
- Taking a proactive approach in process improvement / developing efficiencies;
- Foster and maintain courteous and professional relationships with our retailers and logistics providers;
- Maintaining a clean and safe physical environment including but not limited to shoveling snow, salting walkways and general clean up of common areas
- Be responsible for notifying property managers regarding any onsite issues;
- Ensure compliance with company policies and procedures, as well as local laws and regulations
- Maintain effective, open line of communication with District Supervisor
- Address customer complaints and resolve issues in a timely and effective manner
- PenguinPickUp unit(s) assigned during the course of employment can change from time to time;
- Other duties may be assigned from time to time.

**Academic Requirements**:

- Minimum academic requirement for this role is a High School Diploma
- Any relevant certifications are an asset (what are some relevant certifications?)
- Required Skills/Experience:

- 2+ years of store manager or 3+ years of assistant store manager experience
- OR Minimum 1+ year working at PenguinPickUp, with experience in managing and leading store operations
- Minimum 3 years of experience in delivering exceptional customer service
- Excellent communication (oral and written) and interpersonal skills; ability to effectively communicate across all levels of management within the company and outside the organization
- Positive and energetic team player with a strong leadership capability, knowledge of inventory management, merchandising, and marketing techniques
- Excellent analytical and problem-solving skills;
- Must be proficient in MS Office Suite and have excellent computer skills with the ability to use a variety of software,
- Ability to maintain a positive attitude when faced with difficult situations;
- Attention to detail with a high level of accuracy in preparing and entering information;
- Excellent organizational and time management skills and ability to prioritize workload;
**Physical Demands**:

- Must be able to work in varied outdoor temperatures and sustain physical activity levels over time, including being able to lift 50 lbs, squatting, standing for a prolonged period and walking throughout shift, and wear safety shoes throughout shift, adhering to all Health and Safety requirements;
- Must be willing and able to wear the required uniform;
- Maintain a clean, and presentable appearance at all times.

Schedule:

- Monday to Friday
- Weekend availability as needed
- Hours - 40 hours per week

**Values**

All PenguinPickUp Associates are:

- _**Committed**_: We are accountable for delivering amazing customer and associate experiences every day.
- _**Inclusive**:_ We value the diversity of our associates, partners and the communities we serve.
- _**Innovative**:_ We are entrepreneurs with a bias for action, we take risks to be the first to achieve something truly remarkable.

We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation.

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Richmond Hill, ON L4C 0A8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (requ

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