Facilities Services Partner

3 weeks ago

Edmonton, Canada University of Alberta Full time

**VFO Building Services**:

- Competition No.

**A103948014D2**
- Closing Date

**Jan 20, 2023**

This posting will be used to fill multiple positions.

These positions is a part of the Association of the Academic Staff of the University of Alberta (AASUA).

In accordance with the Administrative and Professional Officer Agreement, these full-time continuing positions offer a comprehensive benefits package found on our Benefits Overview page and annual salary range of $65,348 - $108,916.

**Location**

Work primarily takes place at North Campus Edmonton.

**Working for the University of Alberta**

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

**Position Summary**

Under the leadership of and reporting to the Director of Facility Services, the Facilities Services Partners work with assigned area leadership (e.g. Academic Deans, General managers and Department Managers) and within the context of one F&O team to implement and/or facilitate effective processes that will avoid, and if necessary, resolve any maintenance and operations (O&M) facilities-related issues. The incumbent ensures that the delivery of these services is in alignment with the plans set by the VP Facilities and Operations (F&O), and the portfolio AVPs.

This position represents F&O as the primary point of contact on all operations and maintenance related matters for assigned area of leadership, and requires an excellent working knowledge of all aspects of F&O services in order to effectively and efficiently relay information between departmental and internal stakeholders.

Clear, concise, and ongoing verbal and written communications with assigned area leadership is critical to the success of the incumbent in this position.

The Facilities Services Partner serves as an ambassador, advisor, and issue resolver solely for O&M matters, and will focus on building positive and productive working relationships with all contacts within the assigned area and with internal and external stakeholders across campus. The FSP will be required to utilize data analytics, network contacts, and overall knowledge of F&O policies, procedures, and services to ensure the appropriate level of custodial, operations and maintenance responses for day to day operations as well as issue resolution of O&M matters.

**Duties**
- Provides a knowledgeable sounding board for O&M facility-related issues to Faculty General Managers and Department General Managers, Directors, Managers and Supervisors (hereafter referred to as “departmental contacts” or “departmental representatives”)
- Provides professional level advice to departmental contacts regarding O&M facility-related matters including the interpretation and implementation of University policies and procedures.
- Provides clarity regarding O&M F&O procedures and processes to departmental contacts within the assigned campus area, via clear and concise verbal and written communication.
- Researches, investigates and provides area-specific background information, best practices, and recommendations, as requested by departmental representatives in order to provide clear and concise information to the assigned department and F&O leadership.
- Consistently monitors key facilities data and analytics (ie: work orders, project proposals) for assigned areas to ensure adherence to set priorities and completion within designated timeframes. Investigates and resolves any noted anomalies, and alerts Director, Facility Services of potential issues.
- Identifies and resolves issues which may span multiple departments or facilities. Provides requested Facilities data and analytics used for key decision making by Director,Facility Services and assigned area leadership.
- Takes the lead on the resolution of O&M issues and concerns in assigned areas. Solves O&M facilities-related issues by searching within available University policy, procedure, process and past practice.
- Seeks out assistance from relevant/applicable F&O centres of expertise and peers when necessary.
- Maintains and develops excellent stakeholder/occupant/client relationships within the a

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