Branch Operations Manager

3 weeks ago

Abbotsford, Canada WillScot | Mobile Mini Full time

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here. Build your future with us

**ABOUT THE JOB**:
The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation and has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value driven execution that fully complies with WSMM policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

**WHAT YOU'LL BE DOING**:
**Operations**
- Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
- This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
- Employs timely and clear communication to all branch employees
- Utilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
- Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
- Utilize forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.
- Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
- Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.
- Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
- Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.

**Production**
- Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies.
- Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are mínimal by ensuring work orders for idle fleet are accurate.
- Issue and track vendor purchase orders
- Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.
- Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
- Other duties as assigned.

**Customer Service**
- Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
- Ensure On Time Deliveries, Returns, Relocations and Service
- Drives high levels of product quality (First Time Quality)
- Commercial readiness through operations excellence.

**EDUCATION AND QUALIFICATIONS**:
**Requirements**:

- High school diploma, GED, or 3 years of applicable experience
- 5 years’ experience managing one or more direct reports in a service shop/manufacturing/building construction environment OR 2 years of experience with WillScot Mobile Mini
- Experience managing a unit or departmental budget OR 2 years of experience with WillScot Mobile Mini
- MS Office/Excel/Word/Outlook experience
- Ability follow direction and meet deadlines in a fast-paced environment
- Build sustainable relationships and trust with vendors through open, proactive communication
- Ability to effectively manage multiple, cha

  • Branch Operations Manager

    2 months ago

    Abbotsford, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** The RBC Dominion Securities Management team located in Abbotsford is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition...

  • Branch Operations Manager

    3 weeks ago

    Abbotsford, Canada WillScot | Mobile Mini Full time

    At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.  We are the undisputed leader in providing innovative flexible workspace and portable storage...

  • Branch Operations Supervisor

    1 week ago

    Abbotsford, Canada Amptal Corp. Full time

    Job Overview: We are seeking a dynamic and experienced Branch Supervisor to join one of our banking clients. The Branch Supervisor will be responsible for overseeing the daily operations and staff at our branch location. - Area of Responsibility_ - Responsible for branch operations and ensuring the branch is open in a timely manner. - Update all the charts,...

  • Branch Manager

    4 weeks ago

    Abbotsford, Canada Fuze HR Solutions Full time

    The Branch Manager will be responsible for overseeing the profitable operation of all branch activities, working in a hybrid environment out of Abbotsford, BC. You will manage and train field technicians, administrators and sales professionals, while maintaining a safe and efficient operations. To b

  • Branch Manager

    4 weeks ago

    Abbotsford, Canada Fuze HR Solutions Full time

    The Branch Manager will be responsible for overseeing the profitable operation of all branch activities, working in a hybrid environment out of Abbotsford, BC. You will manage and train field technicians, administrators and sales professionals, while maintaining a safe and efficient operations. To be successful, you should display a strong sales-minded...

  • Branch Manager

    4 weeks ago

    Abbotsford, Canada Fuze HR Solutions Full time

    The Branch Manager will be responsible for overseeing the profitable operation of all branch activities, working in a hybrid environment out of Abbotsford, BC. You will manage and train field technicians, administrators and sales professionals, while maintaining a safe and efficient operations. To be successful, you should display a strong sales-minded...

  • Branch Manager

    4 weeks ago

    Abbotsford, Canada Fuze HR Solutions Full time

    The Branch Manager will be responsible for overseeing the profitable operation of all branch activities, working in a hybrid environment out of Abbotsford, BC. You will manage and train field technicians, administrators and sales professionals, while maintaining a safe and efficient operations. To be successful, you should display a strong sales-minded...

  • Branch Manager

    3 weeks ago

    Abbotsford, Canada Fuze HR Solutions Full time

    The Branch Manager will be responsible for overseeing the profitable operation of all branch activities, working in a hybrid environment out of Abbotsford, BC. You will manage and train field technicians, administrators and sales professionals, while maintaining a safe and efficient operations. To be successful, you should display a strong sales-minded...

  • Branch Manager

    2 months ago

    Abbotsford, Canada Fuze HR Solutions Full time

    The Branch Manager will be responsible for overseeing the profitable operation of all branch activities, working in a hybrid environment out of Abbotsford, BC. You will manage and train field technicians, administrators and sales professionals, while maintaining a safe and efficient operations. To be successful, you should display a strong sales-minded...

  • Branch Manager

    4 weeks ago

    Abbotsford, Canada Fuze HR Solutions Full time

    The Branch Manager will be responsible for overseeing the profitable operation of all branch activities, working in a hybrid environment out of Abbotsford, BC. You will manage and train field technicians, administrators and sales professionals, while maintaining a safe and efficient operations. To be successful, you should display a strong sales-minded...

  • Branch Manager

    2 months ago

    Abbotsford, Canada Fuze HR Solutions Full time

    The Branch Manager will be responsible for overseeing the profitable operation of all branch activities, working in a hybrid environment out of Abbotsford, BC. You will manage and train field technicians, administrators and sales professionals, while maintaining a safe and efficient operations. To be successful, you should display a strong sales-minded...

  • Branch Manager

    2 months ago

    Abbotsford, Canada Fuze HR Solutions Full time

    The Branch Manager will be responsible for overseeing the profitable operation of all branch activities, working in a hybrid environment out of Abbotsford, BC. You will manage and train field technicians, administrators and sales professionals, while maintaining a safe and efficient operations. To be successful, you should display a strong sales-minded...

  • Branch Manager

    3 days ago

    Abbotsford, Canada HUB International Full time

    Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...

  • Branch Manager

    2 months ago

    Abbotsford, Canada Door Systems ASSA ABLOY Full time

    **Job Title: Vancouver Branch Manager** **Hybrid - Ability to be in office 1 -2 days a week** **Location: Abbotsford, BC** We are innovative, customer-centric, professional, and our goal is to provide exceptional service for our customers. We are looking for a detail-oriented Branch Manager to lead and support our Vancouver branch with a focus on safety,...

  • Branch Manager

    3 weeks ago

    Abbotsford, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...

  • Branch Manager

    3 weeks ago

    Abbotsford, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...

  • Branch Manager

    3 weeks ago

    Abbotsford, Canada Parts for Trucks Full time

    **Parts for Trucks** has been an industry leader providing parts and service to the heavy-duty trucking industry for over 100 years. With operations coast to coast, Parts for Trucks offers a complete range of products and services for all makes of trucks and trailers. **Details**: - Direct all operational aspects of the branch including store and warehouse...

  • Branch Manager

    1 week ago

    Abbotsford, Canada AMC Insurance Full time

    **Branch Manager** If you are looking for a career that feels like more than a job, then look no further. AMC Insurance is looking for a Full-time Branch Manager for our Abbotsford office. **About AMC Insurance** AMC Insurance have nine offices across the Lower Mainland and We are BC's fastest-growing company, we provide stability, possibilities for...

  • Branch Manager

    2 weeks ago

    Abbotsford, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow.To learn more about Westburne, please visit us...

  • Branch Manager

    3 weeks ago

    Abbotsford, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow.To learn more about Westburne, please visit us...