Customer Support Specialist

5 months ago

Binbrook, Canada FunSplash Sports Park Full time

**JOB PURPOSE**
As a member of the FunSplash Sports Park team, the CSS is responsible for properly equipping all players with a life jacket, reviewing safety rules of play with players, crowd management, providing customer service, and handling customer inquiries.

**RESPONSIBILITIES**
a. Communicate effectively, courteously and authoritatively with clients to ensure a fun and safe customer experience.
b. Equip players with properly fitted life jackets.
c. Review and explain safety rules of play with all players and guardians of minor participants.
d. Maintaining life jackets and life jacket rack in a clean and orderly fashion.
e. Administrative duties including taking bookings, completing reports, and appropriate follow-up.
f. Understand, adhere to, and enforce all policies and procedures outlined in the Operations Manual, and Harassment and Violence Policy and Standards Guide, for all individuals.
g. Maintain cleanliness of the park and facilities.
h. Provide First Aid assistance and care when necessary and complete all required reports.
i. Occasionally assist with collection of liability waivers, accepting payment, issuing passes,
and answering phone calls and in-person customer inquiries.
j. Participate in staff meetings and training.
k. Assist with special events and crowd management.
l. May be required to assist with set up and take down of equipment.

**REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE**
- Excellent verbal and written communication skills to provide a high level of service to
- customers
- Ability to maintain exceptional organizational skills and professionalism in high-pressure,

fast-paced situations
- Strong work ethic and eagerness to learn
- Ambitious and attentive team player
- Valid Standard First Aid/CPR
- Experience with customer service an asset, but not necessary
- Successful applicants may be required to pass a criminal record and judicial matters

check

**WORKING CONDITIONS AND PHYSICAL REQUIREMENTS**
- Standard hours for this position are from 12:00 p.m. to 6:00 p.m. (6 hours per day), with
- a rotational shift of 4 days on, 4 days off. Hours may vary, and some overtime may be required on an on-call basis.
- Start and end dates of this position are flexible
- Requires continual standing and walking for extended periods of time
- Requires some occasional heavy lifting
- Uniform shirts will be provided, and are required to be worn at all times

**COMPENSATION**

This position pays $17/hour, with additional benefits to be discussed at time of interview.

There is potential to receive commission for any group bookings solicited by the successful

applicant. Transportation to work site may be provided. This position can potentially lead to a

position in management.

**Job Types**: Full-time, Part-time, Temporary

**Salary**: $17.00 per hour

Work Location: In person

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