Courier Experience Associate

2 months ago

Winnipeg, Canada SkiptheDishes Full time

**The Opportunity**:
The Courier Experience Associate is the guardian of the independent courier experience and an advocate for couriers throughout their lifecycle with Skip. You will be responsible for overseeing the courier merchandise program, courier compliance programs, developing and implementing the courier engagement strategy, and be the expert on courier sentiment for Canada.

You will be able to put yourself in the mind of an independent courier to identify challenges, ideas and proactively suggest improvements. You will use your deep understanding of couriers to design programs that will resonate with their needs and be able to improve safety & compliance in an effective way. At the same time, you will be the champion for ensuring couriers have the ability to complete deliveries safely and compliantly.

**What's On Your Plate**:

- Own the courier engagement strategy and implement programs to improve retention and satisfaction, including courier challenges, gamification, perks, benefits, etc.
- E2E accountability for Skip-branded courier merchandise (predominantly but not limited to thermal bags) including procurement, customer ordering, fulfillment, and inventory level management. Define the courier merchandise strategy and own the P&L.
- Define and implement courier compliance programs for regulated verticals such as alcohol. Work with cross-functional partners to execute these programs successfully.
- Coordination of courier health & safety programs, such as incidence reporting & follow ups. Partner with global SMEs to assess and implement best practices.
- Influence courier marketing partners to deliver acquisition, engagement and retention objectives through courier outreach and communications.
- Be the expert on courier sentiment by participating in community monitoring and work shadowing. Understand and advocate for quantitative and qualitative insights.
- Partner with global SMEs to assess and implement innovation and best practices
- Partner with local legal and compliance teams to understand the broader business landscape, and ultimately balance risk with reward to make informed decisions.

**Recipe for Success**:

- ** Passion for solving problems** through out-of-the-box thinking; you use creativity and grit to navigate new challenges
- ** Financial and commercial acumen** for effective cost planning and budget management
- Excellent **communication skills** to engage your partners and senior management
- Excellent **stakeholder management** skills - proven ability to drive results in areas that aren't in your immediate responsibility.
- You** innovate and ask questions;** you are not afraid to challenge the status-quo in an effort to push the business to new levels
- Thrive in a **fast-paced environment**; you set ambitious goals and are not afraid to fail fast and keep pushing forward
- You have an **entrepreneurial mindset** to negotiate the best outcomes for the business
- Excellent** execution **and high-standards: you are someone who finishes what they start and keeps iterating
- You have a genuine **passion for couriers** and want to be a force for positive change
- Strong **team player** - able to gain trust, respect, and confidence quickly and effectively.

**Required Skills & Knowledge**:

- High preference for direct experience with independent contractor models
- Experience working with on-demand delivery or supply chain is an asset
- Experience in managing procurement, contracts, budget and/or a P&L
- Bachelor’s degree is preferred, or suitable experience.

**Why work at JET?**

JET is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends and anyone who will listen that they work here. JET team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.

JET is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

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