![Surmesur](https://media.trabajo.org/img/noimg.jpg)
Branch Manager
3 months ago
**Who are we?**
**True to our values**:
- Be Better: One of our core values is to go above and beyond expectations by constantly striving to improve.
- Be creative: We strive to inspire creativity and innovation in all our projects.
- Take action: Our goal is to create our famous "Wow" effect for our clients.
- Have fun: We never take ourselves too seriously
At Surmesur, we encourage employees to think creatively and help them grow personally and professionally. In addition to working in a really exciting field, you'll have access to ongoing training, benefits and clothing, and the opportunity to grow with a company that's on a roll.
**What do we offer?**
- Salary to be discussed according to experience
- Commission
- 1000$ of clothing allowance every 6 months
- 3 weeks vacation
- Group insurance program (25% paid by Surmesur)
- Group savings program
- Computer
- Cellphone allocation
- Company credit card
- Ongoing training and coaching
**Who are you?**
- You are passionate about fashion, creativity and new technology
- You're on the lookout for the latest design trends
- You pay close attention to detail
- You have a competitive spirit
- You have a strong sense of responsibility
- You like to develop lasting relationships with your clients
- You enjoy new challenges and are not afraid to roll up your sleeves
- You think critically and are bold in your problem-solving
- You adapt quickly to change
- You are a coach who judges success by the growth of team members
**What are the responsibilities of the job?**
- Customer service_
- Exceeding customer expectations with impeccable, customized service
- Advise customers on style, trend, fabric and fit
- Taking measurements and fitting our customers
- Manage customer dissatisfaction
- Create a lasting professional relationship with customers and address their concerns
- Human Resources_
- Interviews, hiring and training
- Ensure the follow-up and training of new employees
- Manage schedules and track hours worked in collaboration with the payroll department
- Analyze, evaluate and establish performance objectives for the team
- Administration_
- Ensure smooth overall store operations
- Lead the team in the achievement of set objectives and sales forecasts
- Be the resource person for the team for all questions
- Ensure daily communication with our suppliers
- Plan and create team meetings
- Prepare and participate in quarterly management meetings
- Market Development_
- Establish a growth plan
- Analyze and develop the current client base
- Analyze partnership and sponsorship requests received
- Participate in networking events
- Organize in-store networking events
**What experience do you need?**
- 5+ years of experience in customer service
- 5+ years of sales experience
- 5+ years of retail experience
- Knowledge of men's fashion and custom clothing is an asset
- Proficiency in Google Suite tools
- Strong verbal and written communication skills
- Good energy management
- Good prioritization
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