Retail Sales Cannabis Concierge

3 months ago

Collingwood, Canada Spiritleaf Full time

**About us**

**Cannabis Concierge**

It’s your story. It’s our platform. Be a part of a movement that will change how the world sees, hears and feels about Cannabis.

Spiritleaf Collingwood is looking for a Cannabis Concierge to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.

Spiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.
- **The Challenge**_
- **The Responsibilities**_

**CUSTOMER CONNECTION**
- Supports environment of genuine customer connection
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
- Demonstrates extraordinary service
- Takes ownership of individual awareness of product knowledge

**PRODUCT KNOWLEDGE**
- Is knowledgeable of trends and supports brand messaging
- Gains understanding of how merchant skills impact business and the customer experience

**TEAMWORK MAKES THE DREAM WORK**
- Supports new hires through mentorship
- Is self-aware and focused on self-development
- Collaborates with the team during morning and closing meeting

**LEADERSHIP**
- Possesses strong written and verbal communication skills, strong assessment, and decision-making skills
- Provides insight to Spiritleaf Manager in relationship to the customer experience
- Participates in ongoing staff education and through sharing of product knowledge

**QUALIFICATIONS**
- At least 1 years’ experience in a retail environment
- Proven success in offering an exceptional customer experience
- A passion for our product and changing the way the world sees cannabis
- A desire to have fun, laugh and support the customer and team member journey along the way
- You must be at least the minimum required legal age in your province, and be able to pass a police background check
- You must be a Qualified Cannabis Worker in addition to completing your provincial or territory training course (Cansell) and be able to provide a copy of the certificate.

We are seeking a professional and customer-oriented Concierge to join our team. As a Concierge, you will be the first point of contact for guests, providing exceptional service and assistance during their stay.

Duties
- Greet guests in a friendly and welcoming manner
- Assist guests with inquiries, reservations, and recommendations
- Operate front desk systems and handle incoming calls
- Provide information about local attractions, dining, and entertainment options
- Handle guest requests promptly and efficiently
- Maintain a neat and organized lobby area
- Assist with check-ins and check-outs as needed

**Requirements**:

- Experience in guest services or hospitality preferred
- Proficiency in phone etiquette and customer service skills
- Ability to speak multiple languages is a plus (Bilingual or Multilingual)
- Familiarity with hotel operations is advantageous
- Strong interpersonal skills and a friendly demeanor

**Job Types**: Full-time, Part-time

Expected hours: 18 - 24 per week

**Benefits**:

- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-10-07

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