Accounting Clerk, Collections

Reporting to the Manager, Collections, this position is responsible to provide financial customer service to SCIC and external customers, to investigate and analyze customer information, approve and monitor payment arrangements and deadlines, financial reporting, communicate and sharing of data with Canada Revenue Agency (CRA), collection agency and other third parties.

**What you'll do**:

- Provide financial customer service to internal and external customers by reviewing and analyzing customer files, documenting account history and communicating the findings.
- Liaise with external agencies in order to obtain up-to-date assigned information that meets both internal and external requirements.
- Communicate and share confidential files with CRA, Agriculture and Agri-Food Canada (AAFC), collection agencies and other third parties.
- Provide information to internal and external clients on matters relating to collections and assignments of indemnity, including applicable procedures.
- Orientate/train resolution agents on SCIC programs, policies and procedures related to collections.
- Communicate and negotiate binding payment plans and settlements between SCIC and its customers. This includes preparing, justifying and approving payment arrangements where the resulting write-off does not exceed $2,000 or where payment in full is obtained.
- Provide updates with supporting documents to solicitors regarding customers with legal action.
- Prepare, organize, and distribute monthly reports to management and debt resolution agents.
- Manually calculate specialized accounting transactions for accounts.
- Reconcile and calculate commissions' payable for debt resolutions agents.
- Represent SCIC at meetings with external agencies.
- Communicate and share data for Canada Revenue Agency (CRA), collection agency, and other third party files.

**Qualifications**:
To be successful in this position you will need a diploma in Accounting supplemented by two years directly related experience.
- Demonstrate integrity with a focus on service excellence and innovation.
- Good mathematical skills with the ability to make quick and accurate computations.
- Organizational skills along with the ability to pay attention to detail when documenting customer interactions.
- Verbal and written communication skills, with the ability to use persuasive communication to settle accounts.
- Interpersonal skills with the ability to negotiate with internal and external stakeholders.
- Problem-solving skills, with the ability to gather, analyze, and interpret detailed financial information.
- A criminal record check is required.

**Competencies**:

- **Personal Leadership and Development**:Models integrity and inclusiveness by being open, acting with empathy, sharing resources/knowledge across teams and being respectful of all skills and viewpoints. Listens and influences others to generate enthusiasm. Balances organizational, team and individual commitments.
- **Strategic Thinking**:Has a clear understanding of organizational objectives and aligns daily tasks to strategic goals. Prioritizes work in alignment with organizational objectives. Asks questions to gain a clear understanding.
- **Decision Making**:Uses information to make timely and appropriate decisions for the position. Decisions are aligned with position responsibilities, boundaries and organizational policies and practices. Will move the decision making to the appropriate level when the decision is outside of the position scope.
- **Innovation**:Challenges the status quo when needed and looks for ways to improve internal processes or practices. Adapts methodology and ideas quickly for immediate or anticipated changes in the environment. Remains positive during times of uncertainty.
- **Analytical Thinking**:Identifies discrepancies within work and makes appropriate adjustments. Asks questions to gain a clear understanding. Makes suggestions at team meetings and to manager on potential/known issues and possible solutions.
- **Team Collaboration**:Respects contributions of all team members, demonstrating cooperation and support for team decisions. Shares knowledge and experience with others. Displays a “we” rather than “I” attitude.
- **Building Organizational Community**:Works independently, interdependently and participates as a contributing member across work teams. Respects ideas and contributions of others. Is friendly, positive and professional with people they meet.
- **Communication**:Is accessible and welcomes open communication. Responds to concerns in a respectful manner. Seeks input and sees things from others’ perspectives.
- **Accountability**:Promotes integrity in others by maintaining consistent values and performance standards. Takes personal responsibility for fulfilling own commitments and the commitments of the team. Models the values of the organization.
- **Performance Management**:Continuously strives to meet or exceed organization and unit goals and ob