Disability Case Management Consultant

3 weeks ago

Next Job, Canada Sun Life Financial Full time

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:What will you do?Coach your team in client-focused case management and achieving results.Refine your assigned team skills on the appropriate utilization of tools/approaches, portfolio management, forecasting, workload prioritization with the goal of improving the overall measured team performanceSupport staff in achieving overall office targets, workload management, difficult cases, department workflow and processesCollaborate with your peers, trainers from Learning and Development and Practice Excellence, working in partnership with them to address learning and development opportunitiesContribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers.Report on emerging trends so that they can be addressed and where suitable, learnings can be leveraged nationally.Partner with other CMCs and trainers to facilitate training sessions within the region, where appropriate.What do you need to succeed?3-5 yearsin Disability Case Management (short and long term disability)University degree or a completed college diploma. Occupational health, disability management or other health related areas are assets, but are not limitedBilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.Analytical, organizational and problem solving skillsInfluencing and negotiating skillsKnowledge of strategic interventionsPositive attitude with a drive to succeed and a commitment to quality

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified

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