Consumer Protection Officer

3 weeks ago

Winnipeg, Canada Manitoba Government Full time

**Consumer Protection Officer**:
FC2 Consumer Service Officer 2

Regular/full-time

Department of Labour, Consumer Protection and Government Services

Consumer Protection Office, Consumer Protection

Winnipeg MB

Advertisement Number: 40315

Salary(s): FC2 $64,626.00 - $77,941.00 per year

Closing Date: January 13, 2023

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

An eligibility list may be created for similar positions and will remain in effect for 12 months.

A detailed position description is available upon request.

Conditions of Employment:

- Must be legally entitled to work in Canada
- Must provide and maintain a satisfactory Criminal Record Check

Qualifications:
**Essential**:

- Experience working in a regulatory regime involving investigation, adjudication and enforcing breaches of legislation or policies.
- Experience conducting investigations.
- Experience in mediation or dispute resolution.
- Experience conducting on-site inspections and/or audits.
- Strong written communication skills with experience in developing formal correspondence in reporting, briefing and memorandum formats to internal and external stakeholders and management.
- Strong verbal communication skills with experience in public speaking and making formal presentations to internal and external stakeholders.
- Excellent organizational and time management skills to independently manage complex caseloads to meet established deadlines.
- Experience evaluating financial statements and performing computations for analysis.

**Duties**:
Reporting to the Manager of Enforcement and Dispute Resolution, some key duties of the Consumer Service Officer's (CSO) includes mediation and dispute resolution, handling a high volume of consumer, inquiries and interpreting, analyzing and using applicable legislation to respond, corresponding with consumers and businesses in a highly professional manner and carrying out inspections under the Acts administered by the Consumer Protection Office.
- Advertisement # 40315
- Service Centre 3
- Human Resource Services
- 600-155 Carlton Street
- Winnipeg, MB, R3C 3H8
- Phone: 204-945-8819
- Fax: 204-948-3382

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

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