Full Time

4 weeks ago

Breslau, Canada Lions Foundation of Canada Dog Guides Full time

**Veterinary Clinic Coordinator**

Lions Foundation of Canada Dog Guides - Oakville, ON N0B 1M0

**_Do you have the leadership skills to jump into an organization in the midst of exciting and transformational change?_**

**At Lions Foundation Canada Dog Guides (LFCDG) we help people with medical or physical disabilities lead independent lives by providing them with a dog guide at no cost to support them in their daily lives. The school is unique in offering 7 different programs serving between 150-200 new clients annually and supporting over 1100 active clients. The school operates out of our central location in Oakville, ON, and a breeding and training facility in Breslau, ON with plans to move to our new leading edge facility in early 2025.**

**The Opportunity: Veterinary Clinic Coordinator**

The Veterinary Clinic Coordinator is responsible for oversight of the veterinary clinic administration, and facilitating the patient care at the Lions Foundation of Canada Dog Guides (LFCDG). This is both an administrative and active working position; often a physically demanding role requiring the time spent standing, lifting, and bending in all weather conditions. The Veterinary Clinic Coordinator must be a dynamic and detail oriented individual with previous experience in veterinary animal care, customer service, and dog behaviour/handling. The Veterinary Clinic Coordinator is tasked with organizing and maintaining the daily veterinary clinic schedule, including external care for patients. Educating families regarding canine veterinary terminology and the needs of each dog as an individual is paramount to this position. The Veterinary Clinic Coordinator will foster a team approach, and be dedicated to excellent communication both internally with all departments, and externally with foster families and clients. Reporting to the Kennel Supervisor, the Coordinator works closely with many departments including the Director of Canine Development, Instructor Teams, Career Change Program Coordinator, Puppy Program, Client Services, and Kennel to manage the scope of care. This position will require travel between the Oakville and Breslau facilities to perform the operations of the clinic. Professional canine veterinary care training knowledge is required.

**Key Accountabilities**

**_Clinic Duties (50%)_**
- Ensure ongoing commitment to excellence by executing a high level of care for dogs while utilizing effective communication and organizational skills
- Accurately follow and modify instructions as needed
- Keeping a clean and safe veterinary clinic environment
- Annual and ongoing budgeting for the veterinary clinic
- Correspondence between departments and foster families in a timely manner
- Facilitating requests from the veterinarian, technician, foster families, instructors, and supervisor
- Maintaining dog health record files
- Emergency attending and triage of patients
- Scheduling oversight of clinic maintenance companies as needed
- Inventory management, implementation, and oversight of product controls
- Oversight of all testing and treatment for all patients in heartworm, flea, and tick season/year round
- Drawing of intravenous blood, collection of urine and fecal samples. Testing as needed
- Sanitization of implements and equipment. Wrapping surgical packs
- Handling patients during medical examinations and assisting in surgeries as needed
- Operation of x-ray technology
- Dispensing and administering of medication for patient care
- Ensuring thorough scope of care in followed through to completion
- Maintain and produce monthly and annual reports based on statistical data
- Adhere to all workplace health and safety guidelines, policies, and procedures as outlined
- Safe operation of large fleet vehicles to transport dogs between facility locations or attend meet and greets as needed
- Regularly report to Kennel Supervisor on all areas of responsibility
- Other duties as assigned

**_Leadership and Communication (25%)_**
- Fosters a culture of responsibility, care, and continuous improvement
- Communicates with Kennel Supervisor, Instructors, Veterinary Clinic Team, Puppy Program, Career Change Program Coordinator, and Foster Families regarding medical and behavioural concerns
- Educating and advising foster families, instructors, and kennel staff on medical protocols
- Identifies opportunities to increase the effectiveness, efficiency and quality of the Veterinary Clinic Department and puts a focus on continuous improvement
- Development, implementation, and oversight of a collaborative wellness program with the Kennel team for all dogs kenneled in LFCDG facilities - Assists staff with new and ongoing training as required
- Leads by example with dedication to workplace duties
- To work independently without direct supervision
- Accurately and confidently communicate medical information, medication usage, and post-surgery care to other staff and the dog’s foster family

**Contribute to team effectivenes

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