After Sales Service Representative
2 months ago
**Nous embauchons un Représentant au service technique pour joindre une compagnie bien établie **
***
**Temps plein. Permanent.**
**Responsabilités**:
- Répondre aux appels de la clientèle et analyser, diagnostiquer et résoudre tous les problèmes ;
- Fournir des conseils techniques et son expertise à la clientèle concernant l’installation, la garantie, l’information sur les systèmes, etc. ;
- Être à jour sur les dernières informations et développements concernant les produits ;
- Collaborer avec d’autres départements internes afin d’assurer la résolution des problèmes (qualité, ventes, expédition, etc.) ;
- Préparer et classer toute la documentation nécessaire aux suivis sur les appels de service et réaliser des appels de suivi dans les délais établis ;
- Déléguer les appels aux divers partenaires de service selon leurs compétences et leur territoire ;
- Envoyer la documentation requise aux clients (guides d’instructions, garantie, dessins techniques, etc.) ;
- Participer au développement de standards pour les procédures de résolution ;
- Maintenir à jour les documents en lien avec les appels de service.
**Exigences**:
- Excellent service à la clientèle et communication ;
- Être autonome et capable de prendre des initiatives ;
- 3 à 5 années d’expérience ;
- Connaissance de la suite MS Office et de SAP, un atout ;
- Bilinguisme français et anglais.
**Avantages**:
- Assurances collectives ;
- REER ;
- Mode de travail hybride ;
- Bonus.
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