Game Moderator
3 weeks ago
**Job Summary**
**Escape60 Calgary** is looking to expand our team
**Who are we looking for?**
A person that is reliable and wants to work in a small business environment, we are looking for someone that fits our company culture.
**Job Responsbilities/Skills**:
- Game masterings for escape rooms
- Reset of rooms
- Ensure player satisfaction by responding timely and accurately to player’s complaints and disputes.
- Control the experience of the customer by giving clues to help with the puzzles
- Watch multiple rooms
- Clear Communication
- Deductive logic - able to assess where the customers are in their experience/game,
- Time management
- Enthusiasm when getting customers to and from room
- Positive reinforcement towards customers during their experience (i.e. listening)
- Troubleshooting technology
- Adapting to unforseen gameplay issues
- Ensure that guests are adhering to our rules (no cellphones, etc.)
- Quarterback the schedule - communicate to other staff members about upcoming experiences throughout the evening, i.e. staying on schedule
- Briefing
- Ability to problem solve
**Key Qualifications**:
- Excellent customer service skills
- Positive and energetic attitude
- Ability to Multi Task more than 1 game at once.
- Organized and respectful
- Great communication skills (verbal and written)
- Personable, able to peak customers interest to their game setting
- Reliable
- Team player
- Computer savvy
- Willing to learn
**Job Type / Category**
Shift Hours - must be available for Friday, Saturday & Sunday shifts, afternoon and evenings
**Company Profile**
**Job Types**: Part-time, Permanent
**Salary**: $20.00-$45.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Supplemental pay types:
- Tips
Licence/Certification:
- AGLC Proserve (preferred)
Work Location: In person
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