Temporary - 6 Months Customer Support Agent

3 days ago


Lachine, Canada Kamik (Genfoot Inc.) Full time

**Position**

Temporary - 6 months Customer Support Agent

**Key Responsibilities**:

- Answer customer queries through different channels and provide up-to-date information about products and services.
- Identify, analyze, and resolve customer issues, or escalate complex cases to relevant departments.
- Use a ticketing system to track and prioritize requests, to ensure timely and efficient follow-up.
- Handle customer complaints with courtesy and professionalism and strive to find appropriate solutions to sensitive situations.
- Contribute to the creation and updating of support resources (FAQs, user guides) to improve customer autonomy.
- Collaborate with other internal teams (sales, marketing, technical support) to meet specific customer needs.
- Regularly report on your activities and support statistics (resolution time, customer satisfaction) to improve the performance of the service.

**This position is for you if you...**
- Have completed a high school diploma (HS);
- Have a minimum of 1-2 years of experience working in customer service;
- Training and work experience in e-commerce;
- Be fluent in French and English, both oral and written;
- Have excellent interpersonal and communication skills;
- Are a good team player and can make decisions;
- Are versatile and problem-solving;
- Have excellent time management skills with great attention to detail;
- Are familiar and comfortable using various software;
- Have an excellent command of the Microsoft Office suite, including Word and Excel.

**What we offer**: Joining our team as a customer support agent will allow you to gain valuable experience in the field of customer service within a dynamic company. You will have the opportunity to:

- Work closely with experienced professionals.
- Contribute to the continuous improvement of our services and products.
- Have a direct impact on our customers' satisfaction.

We offer competitive compensation, a stimulating work environment, and opportunities for growth and advancement.

Type d'emploi : Temps plein, Contrat à durée déterminée
La durée du contrat : 6 mois

Rémunération : à partir de 21,00$ par heure

Heures prévues : 37.5 par semaine

Avantages:

- Stationnement sur place
- Tenue Décontractée

Horaire:

- Du Lundi au Vendredi
- Quart de jour

Formation:

- École Secondaire (Souhaité)

Expérience:

- Service à la clientèle: 1 an (Souhaité)

Langue:

- Anglais (Souhaité)

Lieu du poste : En présentiel



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