Parts and Service Advisor

2 weeks ago

Caledon, Canada The Metro Truck Group Full time

**FULL-TIME PARTS AND SERVICE COUNTER REPRESENTATIVE- METRO TRUCK GROUP, CALEDON LOCATION.**

The Metro Truck Group is a full-service centre for all heavy truck and trailer needs. As our trusted brand continues to evolve, we are currently looking for a Parts/Service Counter Representative to join our team at our busy location residing in Caledon, ON.

At the Metro Truck Group, we strive to exceed our customers’ requirements and expectations in every possible way. As our Caledon location grows, our team members have the opportunity to move forward in a company that provides the tools to succeed and enhance your current skillset. Therefore, we are looking for likeminded, motivated and organized individual who have a strong customer focus and prides themselves on a job well done to join our team.

**What We Have to Offer**:

- Competitive wage determined by experience - _discussed during the recruitment process_
- Newly renovated, modern facility with an energetic workplace culture
- Fast paced environment, with room for advancement
- **_Company provided benefits package_**:

- **_Company provided Employee Assistance Program_**:

- **_Company matching RRSP/DPSP Program_**

**Main Duties Include (but are not limited to)**:

- Greet and welcome customers in a professional and welcoming manner
- Schedule Service Appointments through collecting customer information, and keep customers updated on their truck throughout its maintenance / repair
- Document customer complaints and concerns to ensure top level customer service
- Prepare work orders, along with estimates and invoices
- Relay technical information to the customer in simple terms
- Ordering and selling parts over the telephone or in person
- Using electronic cataloging and in house business systems for stock numbers, pricing, maintaining stock and inventory
- Using our computer system/software to identify customer needs and create selling opportunities for additional solutions
- Inspecting damaged parts brought in by customers to determine the proper replacement
- Identifying the necessary parts on the basis of the customer’s complaint
- Examining returned parts for defects and conferring with customers about exchanges and refunds
- Marking incoming parts and stocking them in the stockroom
- Maintain high level attention to detail in completing all appropriate paperwork
- Supportively work alongside both Parts and Service department colleagues
- Adhere to all company policies and procedures as set out by the Metro Truck Group of companies
- General house-keeping duties as required
- _**A**_**_ll other duties as assigned_**

**Qualifications**:

- 2+ years of either Service Advisor or Parts Counter experience (Automotive or Heavy Truck)
- Previous Heavy Truck dealership experience considered strong asset
- Fluent in English
- Strong customer service mindset and uphold an overall professional demeanor
- Must be able to work well in a team environment and/or independently
- Strong communication, organization and time management skills; ability to interact effectively with customers and all levels of staff
- Position may include walking the yard, lifting, bending, and sitting
- Outstanding work ethic with a willingness to learn
- _Required to have reliable transportation to and from work_

**HOW TO APPLY**:

- _Only those who are selected for an interview will be contacted - **no phone calls please**_ **

**Location**:

- 13069 Airport Rd., Caledon ON

**Website**:

- The Metro Truck Group is an equal opportunity employer and is committed to fostering an inclusive and accessible environment providing accommodation in accordance with all relevant legislation. We are dedicated to building a workforce that reflects diversity and provides accommodation during all parts of the hiring process. Should you require accommodation, please contact our office and we will work with you to meet your needs._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Automotive Parts Sales Occupations: 1 year (preferred)
- Service Advisor: 1 year (preferred)

**Language**:

- English (required)

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