Assistant Resident Manager
6 months ago
**Job Title: Assistant Resident Manager**
**Primary Location: Fraser Valley - Chilliwack, BC**
**Job status: Full Time - Permanent**
Pacific Cove Properties is a BC-owned and operated property management company providing rental accommodation to almost 3000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.
**What you are great at doing**:
- Providing an exceptional tenant experience from first contact through to move-out while meeting financial targets for a residential rental building
- Assisting with ongoing leasing of the building
- Assisting with maintaining overall responsibility for tenants at the building
- Assisting with ensuring rent is collected and deposited in a timely manner; Follow up on rent payable
- Assisting with small repairs and maintenance
- Assisting in ensuring suites are properly advertised electronically
- Assisting with showing, screening, and qualifying potential tenants
- Assisting with move-ins, move-outs and everything in between
- Assisting in ensuring all paperwork and tenant management software is completed according to company policy, and in accordance with the Residential Tenancy Act in a timely and accurate manner
- Assisting with any tenant issues as they arise, including eviction, arbitration, disputes etc.
- Performing detailed building inspections to ensure common areas, interior and exterior are spotless
- Picking up debris from parking lots, walkways, and lawns daily
- Ensuring that the building is clean and presentable, at all times
- Responding to tenant cleaning concerns in a timely manner
- Assisting in building maintenance and repairs as needed in cases where cleaning is required after maintenance work
- Performing seasonal cleaning as required such as but not limited to; light gardening, clearing fallen leaves, snow removal (shoveling and salting), and cleaning exterior siding around the main entrance
- Responding to after-hour cleaning/building emergencies when Resident Manager is off/unavailable
- Ensuring excellent cleaning for scheduled move in and move out's when there is tenant turnover
**What you need to be successful**:
- Residential property management experience
- Small repairs and maintenance experience
- Understanding of the Residential Tenancy Act
- Strong computer skills: confident in MS Word, MS Excel, and MS Outlook (CRM experience considered an asset)
- Fluent in the English language, both written and verbal
- Excellent organizational, communication and time management skills
- Exercising tact, diplomacy, and confidentiality at all times
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