Indigenous Patient Relations Navigator

2 weeks ago

Brantford, Canada Brant Community Healthcare System Full time

**Exceptional Care-Exceptional People**

The Brant Community Healthcare System is a two-site Community Hospital located in Brantford and Paris, Ontario.
- The Brantford General is an acute care hospital
- The Willett in Paris is an urgent care centre and transitional beds

By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity and are working together to build a healthier community

**Why Choose BCHS?**
- Tuition Reimbursement (Centralized Education Fund)
- Casual, part-time and full-time positions (4 on 5 off for full-time nurses)
- HOOPP Pension Plan
- Predictable work locations
- Discounted onsite parking (no shuttles or waiting lists)
- Support 24/7- you’re not alone (managers on call, physicians, allied health and support staff).
- Wellness matters; our Employee Assistance program is free and confidential to all employees and family members.
- Ongoing infection and prevention control measures, education, appropriate PPE and support available to all employees.

**Position Summary**:
Reporting to the Clinical Director, the Indigenous Patient Relations Navigator will work collaboratively with the Indigenous Medicine Division to Provide support and advocacy for Indigenous patients and their families by facilitating the coordination of access to services provided at BCHS and transitions from BCHS to their next care destination. This will be achieved by building productive relationships with Indigenous health service providers, agencies and community groups and other key stakeholders.

**Role Responsibilities**:

- Provide personalized psychosocial support and navigation for Indigenous patients and their families accessing services at BCHS.
- Facilitate communication with the patient/family and all members of the care team to promote a culturally safe care environment and the delivery of high-quality patient care.
- Facilitate the intake and follow-up of Indigenous patient experience concerns/ complaints/ questions and work with the care teams to achieve resolution for patients and families.
- Administrative coordination for the Indigenous Medicine Division.
- Preparation and dissemination of education material related to the program, community supports and resources, medical literacy, access to traditional medicines, and advocacy throughout the patient relations process.
- Consults with patients/ family members to understand their care needs and triages/facilitate access to physicians who can provide in-depth medical and systems knowledge.
- Facilitate access to traditional healing practices including cultural, spiritual and linguistic practices for patients and families at their request.
- Maintain an inventory of Indigenous health and social services in the region to be utilized by all care team members involved in transitions planning.
- Work collaboratively with all Indigenous health care providers and organizations in the region to ensure continuity of care and improve transitions from hospital to community care environments.
- Work collaboratively with other Indigenous Navigators across the care continuum to facilitate access and the coordination of care.
- Work collaboratively with the Division of Indigenous Medicine to facilitate access to physicians who can provide in-depth medical and system knowledge to address patient and family concerns.
- Collaborate with other formal and informal leaders in Indigenous health to address systemic racism within the health care system and provide input and advice on Indigenous care issues at the BCHS.

**Promoting Cultural Safety**:

- Participate in formal and informal education opportunities to facilitate an understanding of the unique needs and experiences of Indigenous patients/families and strategies to improve cross-cultural patient/family interactions.
- Using the patient feedback database, maintain appropriate documentation of all Indigenous patient complaints/concerns/compliments to support service recovery and due diligence.
- Develop and maintain an inventory of Indigenous health and social services in this region to be utilized by all care team members involved in discharge transition planning.
- Work collaboratively with all educators and other educational supports within BCHS to ensure staff and physician education addresses Indigenous topics in a culturally appropriate manner and is oriented to improving the patient care journey for Indigenous people.
- Maintain documentation in accordance with professional college guidelines and the policies of BCHS.
- Complete daily and monthly statistical workload measurement requirements.
- Align improvement work with BCHS’s Strategic Plan with a focus on the five year goal focused on equity.
- Participate in education and training specific to current, relevant federal and provincial health and sa

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