Expert IT Business Systems Analyst

5 months ago

Brampton, Canada Nestle Operational Services Worldwide SA Full time

**A little bit about us**
While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

**Position Snapshot**
**Business area: Nestlé Canada Inc.**
**Job title: Expert IT Business Systems Analyst - Customer Service**
**Location: Brampton, ON located at 9050 Airport Rd, Brampton, ON L6S 6G9 (Hybrid)**

**Benefits**
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and five personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

**Position Summary**
We are looking for an **Expert IT Business Systems Analyst - Customer Service** based at our **Brampton office** (with occasional visits to our North York office) reporting into the **Manager, IT**. As an Expert IT Business Systems Analyst - Customer Service (CS), you will serve as a dedicated resource to deeply understand the Nestle Canada, Inc. (NCI) business organization and processes, execute strategic projects, deliver product enhancements, and liaise between IT and functional stakeholders.

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

**A day in the life of an Expert IT Business Systems Analyst - Customer Service**
You will have exposure to working with our above market Regional Product Owners and Solution Architects to understand new capabilities on the product roadmaps and assess their “fit” for NCI. You will bring deep expertise to understand the opportunities and issues facing the CS function and advise on the best solutions, processes, and ways of working. You will translate business strategies, opportunities, threats and needs into IT product requirements. Finally, you will assist the team leader with some resource planning tasks. This position requires 50% onsite presence at our Brampton office, with occasional visits to our North York office as per business and stakeholder requirements.

You will also:

- Join the Nestle IT North America Supply Chain Delivery Team supporting Nestle Canada and Nestle Professional U.S., with a primary focus on delivering new IT CS capabilities.
- Play a primary role in IT strategic projects impacting the Customer Service function, and other cross-functional system integration project (i.e. merger & acquisition, etc.).
- Subsequently support the business in the development of strategy through incremental improvement of CS system capabilities.
- Advise on options, risks, costs versus benefits, and impact on other business processes and product priorities.
- Support the Business Relationship Managers and Product Managers to facilitate both strategy and innovation planning with business stakeholders.
- Support the team leader with prioritization and demand / capacity balancing for the delivery team (including 3 resources in Mexico).

**What will make you successful?**
- Bachelor’s Degree from an accredited college or university or equivalent work experience.
- Minimum of two full life-cycle implementations of IT Customer Service solutions.
- SAP certification preferred.
- 1+ year of experience working in an Agile environment using design thinking methodology.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression - this really could be a move towards the exciting IT career

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