User Support Technician

6 months ago

Surrey, Canada Cloverdale Robotics Learning Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Research and development institution
- Consulting firm
- School or educational institution/establishment
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 5-10 people
**Computer and technology knowledge**:

- Shell script
- Linux
- JavaOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Enterprise Applications Integration (EAI)
- File management software
- Multimedia software
- Word processing software
- Mail server software
- Communication software
- Project management software
- Programming software
- Business diagram software
- Database software
- Programming languages
- Software development
- .NET
- C#
- C++
- Data analysis software
- JavaScript
- MS Office
- MS Windows
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Visual Basic
- XML
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Vehicle supplied by employer
- Willing to travel
- Willing to travel regularly
- Travel expenses paid by employer
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
**Financial benefits**:

- Gasoline paid
- Mileage paid
**Other benefits**:

- Free parking available
- Team building opportunities
- Transportation provided by employer

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