Technical Service Lead

2 weeks ago

Concord, Canada Vinylbilt Windows and Doors 2021 Inc. Full time

**Job description**

**Installation expirence & Window expirence preferred**

A Canadian owned and operated company with a legacy dating back to 1974, Vinylbilt has successfully grown into one of Canada's leading vinyl window manufacturers. Our dedication to always being on the leading edge of design innovation, manufacturing excellence and most importantly customer service, this has been the company focus throughout the years.

**Position Overview**:
You will help lead the Service Department to ensure that the highest levels of after-sales service and support are maintained in an efficient and timely manner that benefits all parties - Manufacturer, Dealers and Homeowners.

**Duties and Responsibilities**
- Supervises all aspects of the service department ensures department deadlines are met each day and employees receive on-going training.
- Develop and implement an action plan for continuous improvement
- Reviews and has a full understanding of all Vinylbilt and Private Label Warranty programs both written and implied
- Responsible for thedrafting of warranty policy and procedures
- Manages all new Service Requests and determines validity and accuracy of each request for warrantable issues and ensures all back up documentation is completed and accurate
- Responds to all phone calls from Dealers/Homeowners
- Inputs and maintains service requests in the database
- Has backup coverage for employees are away or technicians are away
- Reviews, creates and administers Service Department suggests and implements continuous improvements on processes and policies to facilitate growth, development and customer responsiveness
- Completes, analyzes and submits Service Manager’s Daily and Weekly Reports against an established list of KPI’s
- Works closely with production staff to enhance QC initiatives are met while providing feedback on trends and issues in the field
- Communicates and resolves issues with our dealers and homeowners in a professional and customer service focused manner
- Provides dealers with all information, tools and resources required
- Orders all service parts and arranges for any special equipment
- Schedules service calls for Service Technicians in response to customer requirements - ensure that technicians are equipped with all resources necessary to respond efficiently to customer needs
- Ensures all service charges, chargeback’s and credits are completed in a timely manner works with A/R and A/P to resolve credit issues
- Conducts regular meetings with service technicians and meet with individual department heads to provide updates on service and outstanding issues.
- Attends management meetings as required by senior management to provide service information flow
- inform dealers of updates, changes, bulletins, etc.
- Escalates serious Vinylbilt, dealer or service issues to Senior Management and meets with Dealers directly as required
- Performs on-site inspections and provides written reports as needed
- Works with the Quality Control Manager to resolve any reported quality issues
- Manages data and information relating to warranty issues
- Other duties as required.

**Qualifications**
- Working experience in a manufacturing environment, vinyl window manufacturing experience preferred;
- Installation (Windows) is highly preferred.
- Post secondary education preferred or equivalent work experience.
- Ability to establish priorities, work independently, proceed with objectives KPI’s while meeting deadlines with mínimal supervision;
- Excellent customer service skills
- Able to motivate, guide and coach staff to meet goals of department;
- Able to create and enforce process improvement strategies within the department;
- Able to conduct meetings with measured results to management and senior management;
- Proficient computer skills;
- Understanding of Ontario’s roadways ,traffic systems and drive times;
- Superior interpersonal and decision making skills.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: One location

  • Technical Buyer

    7 days ago

    Concord, Canada Sherwood Electromotion Full time

    **Technical Buyer** Sherwood Electromotion Inc. - Concord, Ontario, Canada **The Company** - Sherwood Electromotion Inc. (SEI) is a leading independent provider of assembly, overhaul and manufacturing services for propulsion systems equipment and electrical rotating apparatus for Rail, Mass Transit and Wind Industries. SEI is a family-owned and operated...

  • Technical Buyer

    4 weeks ago

    Concord, Canada Sherwood Electromotion Full time

    **Technical Buyer** Sherwood Electromotion Inc. - Concord, Ontario, Canada **The Company** - Sherwood Electromotion Inc. (SEI) is a leading independent provider of assembly, overhaul and manufacturing services for propulsion systems equipment and electrical rotating apparatus for Rail, Mass Transit and Wind Industries. SEI is a family owned and operated...

  • Mechanical Designer Lead

    3 weeks ago

    Concord, Canada StackTeck Systems Ltd. Full time

    About StackTeck Systems Limited StackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...

  • Mechanical Designer Lead

    5 days ago

    Concord, Canada StackTeck Systems Ltd. Full time

    About StackTeck Systems LimitedStackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...

  • Mechanical Designer Lead

    4 weeks ago

    Concord, Canada StackTeck Systems Ltd. Full time

    About StackTeck Systems LimitedStackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...

  • Mechanical Designer Lead

    3 weeks ago

    Concord, Canada StackTeck Systems Ltd. Full time

    About StackTeck Systems LimitedStackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...

  • Mechanical Designer Lead

    3 weeks ago

    Concord, Canada StackTeck Systems Ltd. Full time

    About StackTeck Systems Limited StackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...

  • Contact Centre Team Lead

    7 days ago

    Concord, Canada Wyse Meter Solutions Inc. Full time

    Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers. The Contact Centre Team Lead will work closely with the Manager, Contact Centre to...

  • Base Specialist

    6 days ago

    Concord, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Concord, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Industrial Hygienist/provincial Lead

    4 weeks ago

    Concord, Canada Pario Engineering & Environmental Sciences LP Full time

    Company: Pario Engineering & Environmental Sciences LP Industrial Hygienist/Provincial Lead - Full Time (Toronto, Ontario, Canada) With offices across Canada, Pario Engineering & Environmental Sciences LP is a niche forensic engineering, environmental science, and remediation consulting firm that is a leader in providing services to insurance and risk...

  • Automotive Fleet Supervisor

    4 weeks ago

    Concord, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Concord, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • HP Technical Support Specialist

    3 weeks ago

    Concord, Canada Mirion Technologies Full time

    The Health Physics Technical Support Specialist is involved in multiple activities related to documentation, support, and maintenance of products from Mirion Technologies’ Detection & Measurement Division with a focus on the Contamination & Clearance Health Physics product portfolio developed, produced and serviced by Mirion Technologies (Canberra CA)...

  • Accounting Team Lead

    4 days ago

    Concord, Canada FSB GROUP LTD. Full time

    Our office culture is about people, relationships and the relationships it has with its employees. We know it takes time to foster strong relationships and that is something the team is committed to. It is important for us to connect to the needs and wants of our employees, and offer room for growth and additional learning as we expand our footprint. We...

  • TECHNICAL SPECIALIST – Embedded Software Development

    3 weeks ago

    Concord, Canada Litens Automotive Group Full time

    Who is Litens?We are a diverse group of talented people committed to creating solutions and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected engineering company...

  • TECHNICAL SPECIALIST – Embedded Software Development

    3 weeks ago

    Concord, Canada Litens Automotive Group Full time

    Who is Litens?We are a diverse group of talented people committed to creating solutions and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected engineering company...

  • TECHNICAL SPECIALIST – Embedded Software Development

    3 weeks ago

    Concord, Canada Litens Automotive Group Full time

    Who is Litens? We are a diverse group of talented people committed to creating solutions and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected engineering company...

  • Bookeeper/accounting Team Lead

    4 weeks ago

    Concord, Canada FSB GROUP LTD. Full time

    Our office culture is about people, relationships and the relationships it has with its employees. We know it takes time to foster strong relationships and that is something the team is committed to. It is important for us to connect to the needs and wants of our employees, and offer room for growth and additional learning as we expand our footprint. We...

  • Technical Inside Sales

    3 weeks ago

    Concord, Canada Aztec Electrical Supply Inc. Full time

    Aztec Electrical Supply is hiring a **Technical Inside Sales Representative.** Aztec Electrical Supply is the most dynamic and fastest growing electrical supplier in Canada; opened in 2003 with the goal of filling the service gaps within the electrical distribution industry. We have grown to four branches with 100 employees because of the kind of care we...

  • Sr. Integration

    2 days ago

    Concord, Canada Modern Technical Staffing Inc. Full time

    Sr. Integration & Automation Engineer Client is a leading services provider in electrical & controls engineering. They specialize in industrial control systems & electrical engineering services across wide range of industries. Products includes automation engineering, electrical & control panels,

  • Warranty Va/ve Program Lead

    4 days ago

    Concord, Canada Magna International Inc. Full time

    **About us**: We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. Forward. For all. **Group Summary**: The Magna Exteriors portfolio of products includes access systems...